Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[MissKitty230]

This no web dashboard is exactly my problem.  I just sat down at the computer to enter Cheesy Hamburger Hashbrown Casserole ingredients for a meal, find out fitbit web site no longer has a dashboard, and now I cannot get my new recipe entered in the App.  I am extremely unhappy. If I looked up each individual food item and broke down the macros, then added them up for one amount for each macro, then entered a custom food in the app, it'd take at least an hour I'm guessing.  If I didn't have 10 years of history in FitBit, I'd start with a new fitness app.  So sad . . . . . .

[RunningWater66]

This whole Fitbit experience has travelled a logarithmic decline since I joined a number of years ago. Repeated problems with faulty charging cables, the app platform changes, the web platform disappearing... Just a downward spiral. Not the best business model (and I'm no economist, advertising guru, or anything $$ related. Just a scientist who loves stats! 🤣)

Suffice to say when the Sense dies (or earlier) it won't be replaced with a Fitbit product. 

[SunsetRunner]

I don't believe this change has anything to do with "streamlining" or "user experience" claimed.  This is Google trying to force users to install more of their unwanted spyware.  That was the end goal from the the moment Google purchased Fitbit.  The web dashboard isn't coming back.  You can either accept the spyware or find an alternative.  Personally, I'm done with Fitbit

[jj.olsen]

This is disappointing the web-based app is superior to the phone app.  How awful that they made this change.  Certainly makes the user want to search for a different solution.  So sad they did this.

[Bromeliad]

Web based access is essential.

Please restore it!

[AlphaOne]

The web based dashboard is one of the things that kept me using Fitbit over other trackers.  Bring it back please.  There were features in it not available on the app

[Henryhomp]

Yes agree, I used a FitBit since 2016, each month I exported my steps and miles data, etc. into an Exel file and added into my overall tracker data set, this took literally seconds. It looks like people are coming up with solutions but really I'm not prepared to spend hours on doing this simple task. Looking at alternative trackers. I tried to query and express my frustrations via FitBit Facebook Messenger conversation, at first responses were apparently trying to find a solution but then the response came back that everything was available in the new Export capability. When I pointed out that it wasn't the conversation was terminated, way to go with the "customer service" FitBit! Time for a new tracker likley from Garmin.

[M..G]

Yes, either bring back the web based dashboard or allow us to edit and create custom meals in the app. WHY HAVE A CUSTOM MEALS OPTION AT ALL if there is no way to edit what is there. I shouldn't have to create a new meal every time a routine recipe is changed slightly. This reduces the usefulness of this app dramatically. This missing feature is going to push us to find something more flexible.

[Jetpower]

Having been prescribed by my medical care provider several years ago, Fitbit has been invaluable in the work to achieve positive health improvements in multiple measures.  It remains crucial to continued health maintenance and, ultimately, avoiding emergency room visits whose fiscal costs will inevitably be borne by taxpayers. 

While Google's monopolization of commerce is just beginning to see hints of potential accountability, we know our legislators are reviewing public safety improvements that advanced nations have achieved with proper regulation.  I, for one, have every intention of surviving long enough and healthily enough to help usher in prioritization of customer protections and benefits over those of predatory agents of commerce.  

Moderator Edit: Word choice

[hideawayhill]

Well said. If only they cared.....

[Ajbcfev]

oh, I bet there's no real opportunity to voice an opinion here, but I'll try 😉

[pdagrl]

many thanks, Recovery Runner, for listing this website.  It may not be perfect, but better than the app dashboard!!  https://dashboard.exercise.quest/

[Abrienna]

Thank you for this.

[juengst]

I'm about ready to leave the app and the extras. If nothing changes in the near future I'll cancel.

[chipper9917]

Agree! Taking away the desktop/web version is AWFUL!!

Many features missing aside from the obvious benefits like a BIG screen and BIG keyboard. Google/Fitbit this is a mistake. Please revert your changes.

My personal goals are suffering due to the forced usage of the app because I don't like it so don't use it as frequently or as well as the desktop version. Becoming disengaged is a bad thing...

I, too, am looking for alternatives.

[Robi4]

There is a web based dashboard at https://dashboard.exercise.quest.  It was written by a Fitbit user.  It has almost as much functionality as the Fitbit dashboard and even more in some areas.  It does not store your data but accesses a Fitbit web API.

Also several have said that they cannot edit step data in the  app but I have been able to edit my step data.  I am using an Iphone.  Maybe it does not work on an Android.  Can someone answer me if that is the case?  The phone I use is a work phone and just wondering in case I decide to replace it.

[LoggingIn]

I am extremely disappointed that Fitbit has removed the option of using the app on the web. The information on my phone is not complete. In the past I have used information on weight as part of my health regimen, and the phone app longer gives numbers for lean vs. fat, substituting an inexact and hard to read, incomprehensible, and poorly labeled graph. This has made Fitbit useless for me as it is very demotivating and I am considering closing my account.

[BlueChromis]

100% agree.  It is MUCH easier to add foods, check progress, and overall interact with program on a browser.   Google, PLEASE BRING THIS BACK

[BlueChromis]

100% agree. It is MUCH easier to add foods, check progress, and overall interact with program on a browser. Google, PLEASE BRING THIS BACK

[Zinnia]

:heavy_check_mark: +++

[Theadora]

Ditto

[Bodhizafa]

Was not a fan of the redesign of the app or dashboard a while back. And now removing the Web Dashboard and changing the data extracts and other features data features has drastically deceased the value of your product. As a long time a customer, the user experience and satisfaction has dropped to a 2 out of 10. Removing the visualization and changing the data element behind the dashboard defeats the usefulness of the data of this tool and is not what I paid for.  Very disappointing and a big step back in the effectiveness and usefulness of the product.  The first time in seven-years of using the product, I have started considering another product and dropping my premium membership. This is a data driven product and without the proper support tools the value of this product is suffering. 

[TheJamesL]

Barker1 me too.

I had a Garmin device years ago on a clip. When I lost it I replaced it with Fitbit. I went back to Garmin when this started and all my history was still there, on the web page. Google has the money to buy just about any tech company but hopefully this GPS company in Olathe, KS isn't on their radar. Google doesn't really have an interest in selling products nor do they have a genuine interest in anyone's well being. They're only interested in collecting data. Your fitness routines, your sleep routines, etc.are all just data points tied to an identity that they will use and sell.

[JEGL]

MFP is sooo much better than the Google portal which I do not miss. MFP has native web, tablet and phone apps

I started my transition and before the end of the year I will switch to Apple or Garmin

Sent from my iPhone

[Jasonskinner]

Please bring back the Chrome Web Based Dashboard. This is such a backward move. Not everybody wants to use smartphone all day. Terrible idea to take it away. 

Definitely looking around for alternative solutions to fit bit now. Its gone downhill. It was user friendly and helpful previously.