Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[DonCamp]

Why is Fitbit making the use of the Browser dashboard more and more difficult. Bugs in it not being fixed and now all the messages to use the (inadequate) mobile App instead.
The browser shows all your info in a simple single view and is much clearer than the App. The display of info on the App has become untenable after the recent updates.

[GretchenN]

I completely agree.  One of the many problems with the forced migration to the app is that there is no way to see the detail on a phone screen that is 8-10 times smaller than on a computer screen.  

Another problem is that I have never been able to find the charts and data I want on the app.  How do I download data from the app?

When I add my food to the browser dashboard, it is easy to find what I commonly eat.  On the app, I have to search and search through the lists and often give up and wait until I am home and can add them.

The issues are. endless.

I have been a Fitbit user for 9 years.  I am now looking for a different device that will specifically allow me to access data via browser.

[mikemedia]

Please Keep the Website!
I'm 70 years old with a pair of 70 year old eyes. I can barely find my phone, much less read apps on it!  I'm sure that most of your customer's demographics and your product team are millennials and Gen Z's, without such concerns.  But please remember, with every sunset you're getting older too.

Love the product... and use it daily!

[Nfw007]

I just came to get a better, larger view, of my recent bike ride and ... clicking on the link in the exercise-list led to an EMPTY PAGE.  Keep the web view, it can't be that hard.  I want to review info in a browser, not just on a phone app.

[LizzyFitbit]

Hi @KBenjamin, and thanks for taking the time to share this product feedback about maintaining the Fitbit web dashboard going forward with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

[DonCamp]

From feedback I have via other forums, folks are already voting with their feet and leaving Fitbit and moving to other manufacturers who are more in-tune with their customers preferences.

[gtzgal]

I agree!  Please keep the web dashboard/logs!!  I meal plan my whole week in the web fitbit food log so I know exactly what I will be eating for the day/week.  You can not view food logs for future days in the app.  I also create meals and favorite foods which you cannot do in the app either.  

[cspalko]

My vision is AWFUL!  I love having all this data on a large screen and being able to use a keyboard

[Potahto]

My eyesight is not bad but my touch IS. Not to mention that trying to add new items into my foods is ONLY possible through browser dashboard, because of screen size, problems hitting the right spot and most importantly actually finding that specific section in the app. Period (.) works but not comma (,) etc. Yeah, i am from europe, bite me 🙂

TL:DR Please, keep browser dashboard. Phone app too small and clumsy.

[Lionheart4G]

@google and @Fitbit limiting accessibility to a product that was previously available is incredibly frustrating. Being unable to browse my data on the webui so I can share it with practitioners doesn't make any sense. Forcing use of a limited and poorly designed app just so you can perform additional data gathering at the cost of making your product more difficult to use is **ahem**ic. But given what google did to nest, it isn't surprising they're fine with butchering another product.

Chat session - 52640981

[Sillyoldman]

I'm sitting at my computer, why should I need to pick up my phone? Why should I have to click 20 times on your **ahem** website just to see my dashboard?

Why can't I bookmark DIRECTLY TO IT!!!!

[BecRay]

If the website dashboard goes away I will absolutely need to discontinue with Fitbit. I am physically disabled with a neck disorder and can't use a cell phone as easily because my hands do not work properly and I rely on voice input for taps, scrolls and text. Before I bought a Fitbit I checked to make sure there was website tracking and food logging. I would not have wasted that money had I thought this would be an issue. Taking something away from users who choose not to use a cell phone as a computer or those who simply cannot is completely unfair. The ability to log and track is part of the Fitbit package and that should be across all devices small, medium and large.

[honu3723]

I am sure they've done the analysis and concluded that the cost of maintaining the browser view is not worth keeping the customers like us who find the app useless for our needs. I require the information that is lost on my phone, such as the ability to hover over a point in the sleep graph and obtain the data I want to track. The app has also gone downhill since I started using a Fitbit, but that's for a different thread.

I registered here just to provide feedback on this horrible decision, but I have no doubt whatsoever that we will be ignored. 

[PinkShirley]

Hi FitBit,

I have quite a few colleagues and friends who are tired of wearing a "phone" on their wrist that is constantly disruptive and going back to FitBit with just a focus on health. However, all of us agree since the Google acquisition, FitBit has taken quite a few steps backward with devices and UX interfaces while their user base is getting older and needs accessibility taken into account in their interface designs.

As a UX designer myself, being able to see metrics on a larger screen (other than a phone) is crucial. Everyone's eyesight will diminish with age and your designers and developers have to keep this in mind. Also, the lack of color and contrast in the new phone dashboard is not good for accessibility either, especially since a web accessible view has been retired.

The Charge 6 is a fabulous device - the perfect intersect between small form factor and large "do everything" device. However, PLEASE, PLEASE, PLEASE do something about the lack of desirable watch faces or allow for an SDK so third-party developers can create something. Seriously FitBit & Google, the Charge 6 watch faces are really that bad.

Here's hoping the next round of smaller FitBit wearables take the leap forward.

Regards,

Faithful FitBit user

[FitbitUser0116]

I have been getting up and planning my meals on your user-friendly website for more than a decade. I like being able to use a keyboard and actually being able to see a full page of data. Cramming us into a one-size-fits-all app is wrong, and does not take into account the views and feelings of many seniors. We are not a group to be trifled with. You might as well be putting up neon signs that say, "Your vision problems are not our problem. Your arthritis situation and lack of comfort mean nothing to us." 

I would willingly pay a fee to keep my desktop access, and I'm sure many other users would as well. Please reconsider this really stupid decision that will cause extreme in convenience to so many. If desktop access is taken away from us, my watch will become a step and heart rate monitor, and will not be replaced by another Fitbit product in the future.     

[brock2]

agreed, I only ever check my stats on a browser, on a decently sized screen.  Massive downgrade for me in removing this.

[rasse3]

So I heard that google terminating Fitbit dashboard, I have been long in Fitbit ecosystem, I feel devastated by google yet again new termination plans. This is not anymore about Fitbit its just Google management and policies. I will slowly move to another products/services and for Fitbit, my Charge 5 will be the last one.

[cdowlatshahi]

I hate using my phone. It so much easier to log and view data on a real screen with a real keyboard. It's sad to imagine there are people who work at Fitbit in the room in these meetings who understand this, who were ignored by their tunnel-vision-having superiors who don't understand their users' actual needs.

I've made significant [positive] changes since I started tracking what I eat. I won't do it on my phone, and if there's another product out there that offers the functionality Fitbit is taking away, I'll sign up tomorrow.

[VNeill]

The fact that i will no longer be able to view and edit my info on my laptop is unacceptable. A lot of people don't like doing these things on their phones. people with manual deficiencies can't type on a phone. Very bad decision.

[xpdx]

The app is fine for on the go glances, but the website is much easier to read and understand. The sleep summary in particular is at least 10 times better on the current website than the app. Does google need help maintaining a web server? I'll be glad to help. I know several good cloud providers that could lend a hand if you can't fine one.

[dscheffy]

The new app upgrade replaced most of the detailed data views with basic summary views pushing users interested in actual details to the web dashboard. Everybody uses their fitbit differently -- I really like the interactive map data explorer where I can scroll over the graph and see where I was. That was removed from the app. Please bring it back.

Screen Shot 2024-06-19 at 2.52.22 PM.png ‏464 KB

[Mikewmuch]

I don't know why Google, which is pretty good at making websites, can't continue to make one for Fitbit. If I'm at my computer, I want to check on that device. Thanks.

[danielz]

This is just getting SO BAD! Are you totally intent with destroying FITBIT forever? As many comments below, the APP interface is AWFUL and getting worse! I cant see the detail that I truly need to see. I WANT to see my activity in the short increments that the APP display just will NOT cover for me! 

I count on the web browser to also view my wife's account! How am I supposed to do that on the APP? We currently have two tabs on our browser (one for each of us).... and that is nearly impossible on the APP. 

Please STOP trying to kill fitbit! You just dont seem to see how many people you are alienating each and every day, with each and every ridiculous change that seems totally focused on destroying the FITBIT system. Why? Are you so determined kill the fitbit product that you had to purchase the company and destroy it? 

Cant you see all the negative feedback all over social media? These days there is barely anyone that is 'positive' about the changes you are making. 

PLEASE RECONSIDER THIS LATEST ATTEMT TO KILL THE USER BASE!  There are alternative products out there, and even for those of us that are trying so hard to stay with fitbit.... you are well on the way to convince us to LEAVE.... And that likely will extend to other GOOGLE products and services.

[DEI2024]

There is too much loss of functionality in forcing us from the online dashboard to the app.  Can't create custom meals in the app.  Can enter a food plan for the next day in the app, but you can't actually see it until the next day.  Discontinuing the online dashboard is a major step backwards.  

[Janileeg]

Since Google acquired Fitbit, the functionality and usefulness of the mobile app has declined and now we find we will not be able to use a computer to log food and print out health data.  This is a slap in the face to individuals with disabilities and to older users who need to rely on the computer because of vision or physical limitations.  There are three users in this house that will likely have to go elsewhere in order to keep track of their health and fitness.  What a shame.  I've seen no indication from responses here that it matters at all to the management of Google.  It's as if a contract that was made when we bought our Fitbits has been broken.