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Not only is sleep score useless information (who can control their heart rate while asleep?????), it is potentially harmful. Average sleep is a much better indicator of what we can control - how well we get to bed on time, sleep through the night and wake with ease. Shame of your designers Fitbit. They obviously know nothing about sleep deprivation and sleep quality.
I totally agree! Please either get rid of the sleep score - because it is judgemental and depressing, or at least make it optional! Not making it optional is misusing power, and customers on the other hand have the power to dissappear and stop paying. Fitbit is a service that has been advanced and worth its money so far, and making features optional is good service - and this suggestion here is a good opportunity for users to adapt the dashboard to their needs.
Please please make sleep score optional. Or at least bring back the previous data. I just purchased a new Fitbit, but am considering returning it because of this.
Hello, I totally understand that people feel that they failed their sleep when they get bad sleep scores - like they were kids in the school and got a big red letter on their test papers. This is violating peoples integrity. Who has asked for this? At least make it optional.
Thanks ten100, I was pondering which tracker to turn to now Fitbit has completely bodged up their product. I understood Aplle were coming up with a new sleep system soon, but I'll check the Samsung you've suggested.
On related matters, perhaps Fitbit moderators think they are too big to fail, hence the lack of actual action, and just corporate blather?
What a complete FAIL. I have been optimizing my sleep--for me--for over a year and sleep like a baby only to now be told that my sleep is "Fair"? Not the way I want to start out the day, especially when I felt fabulous until I opened the fitbit app. I dislike the new feature enough to stop reviewing my sleep at all.
Please make sleep score optional so it appears only to those users who find it useful.
Sleep monitoring was one of the two reasons why I chose to purchase a fitbit. Each morning I want to be able to see how many hours I slept, and whether I managed to achieve any deep sleep during that time. Often my sleep is not continuous. Often, my work means that my sleep pattern is unusual.
This feature looks as though it has been implemented after consulting with a load of fit and healthy people who are used to an 8 hour sleep. Scoring someone's sleep as if it is a competition or something that can improved on if you work at it is abelist/discriminatory and does not take into account the struggle that many of us have to achieve sleep in the first place.
If sleep score is not removed or made optional I will be getting rid of my device as it is no longer helpful to me.
I'm very happy to see that I'm not the only one who can see how pathetically and laughably useless the sleep score is. My sleep the last two night proves this. 2 nights ago: 6 hours 6 minutes, 15% Awake, 12% REM, 57% light, 14% Deep. Last night: 7 hours 15 mins, 15% Awake 27%, REM, 38% light, 18% Deep....score? 74 both nights. So more than an hour more sleep, with way more REM and more deep...and it's the same score? Completely remove this garbage from my fitbit. It is beyond useless and removed the average data that was actually useless.
Yes! This is absolutely true and whoever made this change was completely misguided. Sadly, I know someone personally for whom sleep was a life or death matter and who did indeed die. She ultimately took her own life. What a complete gaff Fitbit has made with this BEYOND POOR SLEEP SCORE!!!!!!!
The sleep data as is, is already highly inaccurate. As a Registered Sleep Technologist with over 15 years of experience it's already been amusing to see Fitbit making vast assumptions about a person's sleep architecture (the various stages they go in and out of, frequency, duration, etc.) Really with today's technology you need a full EEG (brain wave monitoring) to accurately determine that information. You can use heart rate and movement to get a general picture however that data is not considered acceptable for determining sleep-wake by the AASM or any professional sleep organization. Not to mention, that FitBit's heart rate sensor isn't that accurate. When I take my pulse and compare it to the FitBit there are times it's off by upwards of 20bpm. And yes I've already tried all the things I'm supposed to try, placement, tightness, etc.
Now to make a judgement of the quality of a person's sleep based upon that already inaccurate assumption which was based using equipment that is not capable of determining that information accurately in the first place makes the Sleep Score completely arbitrary, useless. It does nothing other than give people anxiety about their sleep quality and what I find more irritating, got rid of the more useful data, average time spent asleep. Which while not entirely accurate, at least gives me an idea if I'm relatively meeting the hours of sleep I know to be most restorative for me.
So please give us the option to turn off Sleep Score...and since we're on the topic, how bout the option to turn off Sleep Stages. For all the reasons listed above. Lol.
It is so funny because I never do this sort of thing either. It takes A LOT to move me to action. I think you are very eloquent in your response and appreciate the research you have done into another device. I will look into the Samsung device as well! Thank you!!!!
LOL: but don't forget VforVanessa, as I was repeatedly told when asking about something related to neurology, they do have a dermatologist on their board of expert advisers...
Adding my voice to the legions of other users hating the sleep score feature. I’m a mum of tiny kids too and I cannot tell you the rage induced by seeing my night’s sleep given a score. Like I’m not failing at enough already with stuff I do have control over. Please provide a way of disabling this feature at once.
I’ve just realised that the introduction of the stupid sleep score feature has also come with a complete erasure of ALL MY HISTORICAL SLEEP AVERAGES OF 2+ YEARS. I am so cross about this - when will we see a formal response to all these comments?
Please get rid of the sleep score. As another person put it, I dont want to feel like I failed at sleep. I am consciously making changes in my life to get good sleep. I like the chart and information but not your grading scale. This new sleep score makes me want to throw my fitbit out.
I don't like the sleep score. I know how much sleep i need (not fitbit). What really matters to me is being able to see how many hours i have slept and the average for the week.
Failing that, make it optional to see the sleep score and see how many people are actually use this feature vs. the average per week.
I used to spend quite a bit of time evaluating my sleep, now i don't use the sleep feature anylonger because i find it really annoying.
I would also like to see a disable option. Having a "passing" or "failing" grade on my sleep is completely unnecessary and unhelpful while gathering insight into my sleeping patterns.
I wrote to Fitbit customer service again to ask that in the light of hundreds of comments on here and bad reviews on Appstore whether they would now remove the stupid sleep score and they replied:
'We certainly appreciate and value your feedback with high regards. What we can tell you though is our customer's voice has always been integral in the development of our products and services.'
ie: we don't give two hoots about what our paying customers are saying: crappy sleep score is here to stay.
Get rid of sleep score. Please be aware that we are not 3rd graders and can think for ourselves. I want the data not some stylized number. And if you think that’s going to help sell Premium you are seriously off your marketing game.
I greatly enjoy the sleep score. The more analysis that can be done for me in an objective, repeatable, and consistent fashion, the better informed I am about me. It allows me to see a trend of the quality of sleep I get, informs me about sleep performance spikes/dips so that I can better judge the cause of how I feel that day (correlating the score with the day's good/bad performance), and better allows me to correlate the actions I take during the day (exercise, diet, medications, etc.) to the quality of sleep that night. The original data behind the score is still available, meaning nothing has been removed from the available sleep information.
Since the sleep score has been implemented, I have been more motivated to improve my sleep trend by correlating my daily actions with an easy to read sleep value. If you feel bad about your score from day to day rather than the trend it produces and your actions to change that trend, perhaps you are using the Fitbit information for the wrong purposes. However, if you do feel bad about the scoring, a better request could be, "Please have an option to hide my sleep score from me."
As for premium services, yes it will help sell premium services if the service is, "here are some specific personalized actions based on your exact trends and bio-feedback that you can take that may improve your sleep score." That is something I know I would really want and need.
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