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Just stopping in to see if there is any progress on this issue. I can't say I am surprise to see there is not...
I was out shopping this morning at Target and they had an Apple Watch display - I was impressed. Until now, I hadn't really thought of jumping FitBit ship, but with zero reaction from FitBit on this topic over several of months, I am now leaning heavily toward switching to an Apple Watch. I also heard the news that Google purchased FitBit today, and I'm not optimistic that will necessarily make things better.
This is not a difficult request to fulfill - to make the sleep score optional - so I am thinking they are simply not going to do it. The lack of response from FitBit, either yay or nay, is beyond frustrating. And rather than just accept the sleep score that makes me feel bad about a good night's sleep, or not track sleep at all (because neither is an acceptable option), I just think I am just done with FitBit.
Yes fiddlegrrl I saw the news: Google buys Fitbit for $2 billion. And I got an email from Fitbit announcing and pledging ongoing support and loyalty to customers.
Here is a brief quote from one of the founders in the corporate message:
“... We know no one size fits all, so we are still dedicated to providing choice through a broad range of devices, software and services, and will continue to support both Android and iOS operating systems.”
Providing choice? Hmmmh?
So sleep score will be optional? Are the folks in corporate communications reading thousands of customer posts asking for choice???
It looks like at this point our concern for the sleep score has been duly noted. So noting the above status, they are looking into it! Not everyone has money growing on trees to pay for an iWatch so I am staying positive for Google to have the money to deal with these issues and the scammer issues. I've stuck it out this long, I have no intentions of looking at any other tracker provider. I see no reason to just move over to an iWatch and then I have to deal with Apple headaches. Apple might be a favorite of a number of people but that doesn't make me want anything from Apple. I will just continue to enjoy my Fitbit Charge 2 and not worry about what others think. Google willl do wonders for Fitbit and we will have a stronger support system here. If anyone is just a fairweather user and vacillates between Apple and Google or Garmin, sobeit.
So I choose to be positive about this acquisition.. If others choose to switch to something else, That's their choice...not mine. I have been able to earn the trust of Fitbit Support for challenges and issues relating to scammers. So I will be sticking it out with them for the duration...and who knows how well things will turn out because of my patience with Fitbiiit.
@DALwpg Hmm...I didn't get that email. But like you, I find the wording about choice interesting.
I'm not a big Google fan anyway with all their ad-tracking, but mostly, I'm just very discouraged with FitBit.
I've been a FitBit customer since the company launched. I have owned four different FitBit devices, plus the Aria scale. But this is beginning to feel like a bad relationship; it's not quite bad enough to go, but not really good enough to stay either.
The sleep score is awful in so many ways, but it's the lack of response form FitBit that is becoming the deal breaker for me. 43 plages of comments just in this one thread, and crickets from FitBit.
I'm a longtime Apple/Mac user, so the Apple Watch 3 is a realistic option for me, especially by year's end, so we'll see.
They never had any plans to honor their contract (implied at purchase). Hopefully, google will do a better job. Although, google is famous for their data mining.
In the buy out news release, Fitbit said that Google said, they will not use the health and wellness data for ad purposes. That might explain why Fitbit was leaving the programing alone so as not to mess up the sale, and possibly break something just to make sleep score optional. And if the sale is to be finalized sometime in 2020, we might have to put up with the sleep score for a while . . . if we hang on.
Fitbit has changed my life in multiple ways, but most importantly regarding my sleep. I can say that I have the Fitbit only for sleeping, as my life was impacted by many health, emotional, and work routines - all of which had taken a toll on my sleep for years. I was probably walking sleep deprived for a long time, and we all know how destructive that can be on multiple levels including functioning as a wide awake, careful, and pleasant human being.
I have changed my sleep routine ever since I got the Fitbit 3 years ago and I observe my sleep cycles every day to know mostly when to wake up (not in the middle of a REM or deep sleep). I also know based on my sleep cycles to help my sleep with herbal remedies and in general I have turned into a healthier person.
I am happy to monitor my sleep stages on my own and make my sleeping decisions. The sleep score is not my friend, and while I was on my sleep healing path the past few years I am glad I didn’t have it, otherwise I would have thought I had failed every day.
I am far from perfect, I am human. I am happy to have a better sleep now, but will never live up to the sleep score. It’s like you’ve put a robot to sleep with me every night and it’s telling me that humans will always be inferior to machines. Please take the robot out of my Fitbit. 🙂
Yes, PLEASE update the app so we can turn off sleep score and select weekly sleep average as the default preview.
The main reason I have continued to use and engage with my Fitbit product and the app is the weekly sleep average. I share that info every week and it’s been so helpful in me living a healthier life.
I hate the sleep score. It has no meaning to me. I want to see actual amount of sleep I’m getting in hours and minutes, not some made up grading system. Tracking sleep is one of the main reasons I use a Fitbit rather than my Apple Watch, but each change you make lessens my dedication to your product.
Sleep score doesn't help people that suffer with anxiety. It's not good to be graded on your sleep. Come on, Fitbit. This is a poorly thought out feature that is intended to drag people in to buying a subscription. You've been bought out by Google now, you've got your 2.1bn, do us loyal users a favour and make sleep score optional.
Adding another voice. Sleep score is a useless number to me, I appreciate an old-fashioned hours and minutes count, which was easier to relate to. To have the option of switching back in the app would be wonderful.
I’m concerned to see these 43 pages of comments and the lack of effect they’ve had, though, and I must add I was disappointed when I emailed fitbit’s help/support function on this issue and they told me all customer opinions including mine would be taken seriously... well, they would be taken seriously IF I submitted them at the community instead of in an email. I was annoyed enough with sleep score to drag myself through the extra work of registering and browsing the forums for the right thread (two things I am otherwise highly averse to) and my mood did not improve upon finding this thread with so little response from fitbit..? Again I am disappointed. I find it hard to believe my humble addition to this mountain of opinion will be of any use, and I sort of feel like they’ve lied when they claimed my opinion would be taken seriously...
Fitbit, I’m sorry, but this has driven my confidence in you right into the ground, where it’s currently trying to dig itself through our little blue planet and out on the other side. I’ll be on the lookout for another fitness bracelet. Up to chance if you manage to fix this issue faster than I manage to find one I like better.
In light of recent developments - the Google acquisition (data collection makes me nervous), the emails from FitBit that some have received that state there is no intention to make the sleep score optional, and the long list of comments here with no response from FitBit - I have decided that I am leaving FitBit. I am disappointed that my FitBit will no longer do what I was told it would do when I bought it, and I have purchased a smart watch from a company that starts with the letter "A". This comment may be deleted, because the mention of switching to a competitor is a touchy subject, but I felt obligated to let FitBit know this is what I am doing and why.
The “sleep score” drives me crazy! The main reason I use my fitbit is to see how many hours I am sleeping on a regular basis. The sleep score is useless! I am happy to leave reviews on google and the App Store.
In the meantime, here’s a non-intuitive workaround from @Sigridde on a different community thread:on Sleep view swipe left 3 times on graph to Hours In Sleep Stages, then click on the little square in the top right hand corner to expand the graph. It shows theamount of sleep per sleep stage and above that is the average weekly hours in big bold white text. Swipe that screen slowly to the right to see previous week.
Ok, now the sleep score has entered the realm of alternate reality. Yesterday I was out on my mountain bike and blew by my goal for steps and exercise, I went to sleep on time and slept very well for 8.5 hours, compared to my benchmarks I got super deep sleep and REM. My sleep score - 73 Fair !!!! Ha ha. What obnoxious developer twerp came up with this algorithm I can't understand; however, now this is laughable. It's like getting all the questions on a test completely correct and the teacher giving you a 'C - " and not being able to tell you why you got that grade. So relax with it because you can't take it seriously and the fact that Fitbit management has not jumped in with a response - I assume they're too busy counting their 2.1 billion dollars to care. Perhaps this is a cautionary tale about technology and listening to it as fact, not non-applicable nonsense.
This is one of the dumbest features... Sleep is so much more complex and personal than an ambiguous number that is a useless form of “data.” It’s just annoying to look at and distracting from actual helpful information related to tracking personal habits and patterns.
Let me add my voice to those wanting to make sleep score optional. My confidence in the algorithm is fading as the score does not consistently reflect the parameters that make it, nor the level of rejuvenation after the night's sleep. My continuing interest is only for the sleep components and the length of that sleep. Sleep length should be front graph and leading statistic on the App.
I appreciate your convoluted approach to finding information. However customer should not have to go through multiple steps to find the information they require.
In addition the abhorrent score continues to terrorize people with serious sleep problems. As many have so eloquently said that score is demoralizing and psychologically oppressive.
Yes those are strong words but what else can one do when one is just confronted with silence from Fitbit.
The score is nasty. The score is not welcome. The score demoralizes people.
I have turned off automatic updates to my phone just so I can see if they ever push an update since the Google buyout. Will it include removing sleep score.
Perhaps I should report it as a defect? Perhaps I should write a negative review? Alas, it would change nothing. They are going through a buyout and they’re not focused on us.
So I just see this stupid number with a label and I think to myself, “What utter failure on their part.” Maybe I should reach out to a sports magazine that reviews athletic devices. Hum.
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