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I don’t use the wallet app or fitbit pay and would like to be able to remove it like all the other apps.
Moderator Edit: Clarified subject
This is needed because:
None of the supported banks or credit cards are useable for me. I had the same issue with my Fitbit ionic. I just don’t want the wallet icon on the screen. I understand it’s part of Fitbit OS but you should be able to hide it if you can if we can’t delete it.
Hi @Doyleo, thanks for sharing this suggestion about being able to remove the Wallet app from your Charge 5 with us. Because this idea was already requested in the Feature Suggestions board, I’ve moved your post here as this will help us to make sure the suggestions don't get confused, or split a popular vote. We'll keep tracking this request over time, so please click on the thumbs-up to show your support.
I too would like to be able to remove the Wallet app from my Fitbit Charge 5, I wilm not be using it, and it’s annoying to have to scroll past it every day when going to DND or sleep mode!
Hopping on the "please let us disable the wallet" train on the off chance that it escalates this. Please, please give us the option to remove the wallet tile from the lineup on the Charge 5. and all the other models
Uhg, every 3rd time I look at my new Sense it asks me to update my wallet, interrupting my effort to find my steps or other health information. I will NEVER use the feature, and it serves only to diminish my experience with my new Sense. I am very disappointed to learn that Fitbit gives user no option for removal.
I agree - until I decide to use the wallet - and in the UK it isn’t well supported - I’d rather not see it. Come on fit bit make this an installable option.
being a Canadian. None of the supported banks or credit cards are useable for me. I had the same issue with my Fitbit ionic. I just don’t want the wallet icon on the screen. I understand it’s part of Fitbit OS but you should be able to hide it if you can if we can’t delete it.
Hi @Mac-is-us, thanks for taking the time to share this suggestion about being able to delete or hide the Wallet app from your Sense with us. I noticed that a similar idea was already requested in the Feature Suggestion board, so I’ve moved your post here. Please support this idea by adding your vote, this helps our developers to keep tracking its popularity and demand over time.
Same as all the other post. I am in Canada and none of my cards or banks are supported. I don't even tend to use ApplePay even though I have that set up on my phone.
It is fine to have an app on your device that not everyone can use.
I might go as far as saying it is ok to not let it be removed as I can reposition it to the last screen and ignore it.
What is not ok, is having to cancel the notification to set up wallet every day.
Please make it an option to remove. We should be able to fully customize what apps are shown on the watch. I think Fitbit is a very solid device. Just a few tweaks to make it even more user friendly would be much appreciated!
I completely agree. I just got a new Charge 5 and in my country pretty much all of the banks are not supported by fitbit pay so its a useless feature. Fitbit knows this will be the case for many users, and should therefore allow users to hide or uninstall the app, or at least move it to a less prominent position so that it's not the first app you see when swiping down. I understand they want you to use it because it makes them money, but when they don't support any of the banks in your country it's just ridiculous to force this inconvenience on users.
I don't plan to ever use the payments feature so I would love it if I could disable it on my Fitbit like the other "apps".
Doesn't seem useful to have it on as a default anyways when if I was going to use it I'd still need to set it up in app.
As it is, I'm constantly swiping up by accident and landing on the "go to app to set this up" screen. Feels like my Fitbit is just messy with it on there. Like it's pushing me to use a feture that I don't want.
For two years comments have been made on this post asking for an option to hide the Payments app. Why hasn’t it been done? I bought my Charge 5 yesterday and do not intend to use this feature. I can’t even rearrange its placement. This is aggravating and should be addressed given the length of time users have asked for this option.
I agree with above. How many people do they need to ask for it’s removal or at least ability to hide the app or put it on the very last page. Maybe people don’t want to use it or can’t use it even. My bank and credit card company are both not supported in Canada even if I did want to use it. If you want to keep your app for what ever reason make it compatible with more services/banks/credit card or make it not visible for people who can’t use it in countries other than the USA. I had this issue with my last 2 fitbits. I stay with Fitbit because my sense only needs charging every week and a half and most other smart watches need daily charging (Apple Watch) or several times a week charging (Samsung and a few others). Please let us remove apps we don’t use or hide them or at the very least let us move them to the last screen/page! This isn’t my first post on this topic. Why won’t the staff at fitbit listen or at very least respond???
I agree the lack of feedback is discouraging. Other than requests for adding new banks/other payment services, this suggestion is one of the highest rated in the fitbit pay category but there has been no update on it for 2 years.
Even my £20 Xiaomi band allows users to customise (in detail) which items are shown on the band and in what order. As a manager of a software engineering team, I can say for certain that a change like this is trivial to implement. It appears in this case it's just being ignored due to other priorities.
@Moderators, could you at least let us know how many votes this suggestion would need in order to be considered for implementation? If would be nice to know how far off we are, so that we can make an informed decision on whether we want to keep waiting, or instead consider buying other products that are more accommodating to our needs.
On Versa 3, After much digging, and several comments, I found that the wallet reminder can be eliminated by going to: Settings Shortcuts Select 4 shortcuts for each corner of the screen Wallet app will likely show in one of the 4 corner options. Remove it and replace it with some other app.
This has eliminated the wallet reminder on a Versa 3. I do not understand why Fitbit does not offer this advice.
I dispise this app! Please make this an option! It drains my battery and it's always popping up and I have to take time to get it off my screen. It's so annoying! I don't every want to pay for anything with my fitbit Charge 5. Please make it stop!
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