Merge data from one Fitbit account to another one

[chapmanmb]

I originally had a Blaze on an old email address with a couple of years of data.

In 2018 I have bought an Inspire HR and I use my email address.

I was wondering if support could please add my old fitbit account data to my current account please? If so, I can private message the old account email...

Moderator Edit: Clarified subject

[LizFitbit]

Hi everyone, and thanks so much for sharing this suggestion! While we don’t currently have plans to release this feature, we always appreciate the passion and creativity that comes out of this Community. Since we know this idea is important to many of you, we have left voting open to continue tracking interest and will post another update if anything changes. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

We're always striving to enhance Fitbit products and services, and your input is a big part of that process. We truly thank you for taking the time to share your feedback with us.

[Kennilp]

So I have an old account from a couple years ago, and I was active for about a year, I achieved a lot including 40 000 steps in a day, and reaching my step goal (10 000 steps) for 86 days in a row, but I lost the password, and I wasn't till recently when I remembered, I don't want to delete my old one, nor my current one, and they don't overlap, and even if they do for other users if this feature was added, they would take the account that was closer to achieve their goal that day in each category. I'm positive I'm not the only one with this issue, and to make this work there would would have to be different steps for this, such as both accounts accept the merge and etc. but I really think this could work.

[LizzyFitbit]

Hi @Kennilp. Thanks for taking the time to explain why you'd like to have the option to merge two Fitbit accounts. This idea was already requested in the Feature Suggestions board, so I’ve moved your post here. While this isn't currently planned at this moment, we have left voting open so we can keep tracking this request over time. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

[Scuter]

I apparently have 2 emails attached to my Fitbit. Same profile information but two different emails. I would love to merge them together with one email so all my older achievements and length of being a Fitbit user is accurate

[LizzyFitbit]

Hi @Scuter, thanks for taking the time to share this suggestion about being able to merge two Fitbit accounts into a single one with us. I noticed a similar idea was already requested in the Feature Suggestion board, so I’ve moved your post here. Please support this idea by adding your vote, this helps our developers to keep tracking its popularity and demand over time.

[supsmiley]

Allow users to merge accounts

[YojanaFitbit]

Hi @supsmiley, and thanks so much for sharing this suggestion about having the option to merge accounts. While we don’t currently have plans to release this feature, we always appreciate the passion and creativity that comes out of this Community. Since we know this idea is important to many of you, we have left voting open to continue tracking interest and will post another update if anything changes. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

We're always striving to enhance Fitbit products and services, and your input is a big part of that process. We truly thank you for taking the time to share your feedback with us.

[MissCub]

I recently purchased a new fitbit and when I did that it created a new fitbit account with my new email address. I was able to export my old fitbit account data but there is no way for me to import this data into my new account. What's the point of exporting If I can't do anything with that data.

[Odyssey13]

Hi @MissCub when getting a new device and wanting to add to the stats, it's best to set up using an existing account. You can always change the email address on your account, but you can never add two accounts to get the history together. You still have the first account and access to that email address? If so, why not set up the new Fitbit on that account (new device, existing account) and then change the email address to use the new address?

[JohnnyRow]

If you would use the same email address you used before, i.e. the same fitbit account, all your data would still be there.  No need for a new account/email with a new fitbit.

[MissCub]

When I purchased the fitbit I didn't realize it would create a new account with my other email. Plus I received fitbit premium with it which is now active on the newer account. If I delete that account I lose 6 months of premium. If I could just import my data from my old account there wouldn't be any problem.

[LizzyFitbit]

Hi @MissCub, thanks for sharing this suggestion about being able to merge your data from one Fitbit account to another one with us. Because this idea was already requested in the Feature Suggestions board, I’ve moved your post here. This will help us to keep the forums organized and make sure the suggestions don't get confused, or split a popular vote. Please click on the thumbs-up to show your support and keep adding your suggestions!

[JennyG198924]

There is currently no way to transfer data from one email account to another. If you lose access to your email account that is associated with your account you lose all of your data. This is a problem for people who had a verizon.net email account which quite literally ended and deleted access to all verizon.net emails.

[LizzyFitbit]

Hi @JennyG198924, thanks for taking the time to share this product feedback about being able to transfer the data of your old account into a new one with us. Because this product feedback was already requested on this board, I’ve moved your post here. Please support this product feedback by adding your vote, this helps our developers to keep tracking its popularity and demand over time.

[dleuzinger]

I have had many Fitbit devices over the years and apparently used two different email addresses. I want to move the data from my Premium account, which has most of my data, to my Gmail account so I can move to Google. I am hoping customer service can merge my accounts or provide a way to download my exported data into my Gmail account.

[LizzyFitbit]

Hi @dleuzinger, we wanted to let you know that the ideas you recently posted already exist on the Product Feedback Board. You can see them here where you can add your vote to those existing product feedback:

• Merge data from one Fitbit account to another one
• Allow import of GPX/CSV/TCX files to Fitbit account

Please try to make sure you only post one idea per product feedback, so we can keep the board organized, easily searchable and see which idea other members are voting for. Thanks for participating in Product Feedback.

[x56401]

Users can currently download Fitbit data from accounts but cannot upload extracted data to other Fitbit accounts. Please enable user capability to upload data into an account.

[LizzyFitbit]

Hi @x56401. Thank you for your product feedback about allowing users to import user data into a Fitbit account with us! We've found a similar request and merged yours with it. You can find it here. Please vote on the existing thread to help us track interest. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.