The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I just ordered the sense..... After reading this thread, I am really disappointed that I can't download music and I will be returning it.... This is a downgrade, a premium product with a premium price should have the ability to do such basic function.
A bad business decision, I can only imagine that many customers will be backing down from such purchase.
I left a reply to a recent tweet on their main Twitter page where they were hyping up the anti-stress features of the Sense. I told them that they could eliminate a lot more of my stress if they would put back the features they stripped off the Versa 2. They gave me a canned response about the Versa 3, lol.
First post in this community, and I registered for the sole purpose of stating that it is a real shame that this functionality is now missing. I was pretty sure I wanted a FitBit Sense, but now I'm reconsidering the options, as such a basic feature of storing your own music should be a given. I make my own mixes so any third party service is not an option for me.
So at first I thought I might be able salvage this with Pandora but no.... even with a paid subscription you only have 2 options for the music, they grab the top 3 playlists of which none of my collection was workout music OR you are forced to pick 3 random playlists created by some stranger somewhere none of which I like. Since the playlist select occurs on your mobile device I don't understand this artificial limitation on letting you select any 3 of your playlists?
Purchasing from Fitbit has been a very frustrating experience. We got the Charge 4 for Christmas which turned out to have no music storage. Then before purchasing Sense and Versa 3 for the two of us, we contacted customer service support before purchasing again to ensure music storage. We were clear on emphasizing that we would like to exercise outdoors without a phone, and the agent said that there is no difference between versa 2 and 3 except an additional GPS feature. However, we find out after that Sense and Versa 3 don't have storage by surprise given that they are both newer models than Versa 2. We can see how Fitbit is definitely capitalizing on partnerships with other subscription services and not hesitant at all in charging customers more for less.
It is truly absurd that Fitbit removed a popular feature from the Versa 2. Deezer and Pandora are awful, by the way. Just let us load our own MP3s. Some folks don't pay for music subscriptions and borrow audiobooks from the library, or download podcasts via a desktop client.
I was in the same situation at the beginning of the year and returned mine for a full refund, I suggest doing the same if you have that option. It seems clear from the length and age of this thread that Fitbit have no interest in restoring this functionality, I suspect the money they're making by forcing people down the paid subscription path is outweighing customer satisfaction.
It appears this thread has become an echo chamber.
Hey Fitbit, you are the proud suppliers of probably the only CE devices that have audio playback capability that 1. Do not allow users to load their own libraries. 2. Are tied to a few selected cloud subscription music providers. Not even apple would be arrogant enough to pull this stunt as regulators would be on them like a ton of bricks. There is no technical reason for local libraries to not be loaded via either the local network or via the cloud. Obviously their are commercial exclusivity deals in place with these second tier streaming services to allow them to pump up their trial user numbers with frustrated Fitbit users. Just let us know how long those deals are in place for. Don't wait till they lapse and then give us the disingenuous "we listened to the community" routine and then deliver what was always possible. Whilst not ideal, it would have been smarter for local audio libraries to be clould delivered as part of "Fitbit premium' if this is all about revenue generation or for whatever reason the files need to be routed through your cloud for encoding and to get to the device. Please get it together and stop treating your customers like they have no idea how things work.
This is probably the only reason I still am considering the Ionic and Venu watches is because of this one feature. Why did they have to remove such a useful feature? I would be willing to give up spaces for apps and watchfaces if I could get this feature back.
Now they say here there is not enough space. How come enough space for deezer list but not for own music ?
We just want to use our provider of choice and own music ! Don't need hours .... Just enough to go for a run or bike ride without a phone.
I bought 2 of these and my whole family uses fitbits but I sincerely regret that so many of us needs to be on this forum to get a feature that used to exist.
This pandemic is emotionally and financially draining enough; I’m not about to keep chasing after or begging some greedy, non-caring company to do right by its customers. There is no fix on their end, so here’s my fix: I returned my Versace 3, got a different smart watch, and now I’m totally happy!
So now it looks like the support team is serving up total rubbish re storage space being the issue eh? Well my Versa 3 has 185 minutes of Deezer encoded music already loaded and is showing over 2 and a half GB of space available in about device in sys info. Another 100 songs at 128 bps MP3 encoding is only about 400mb. Making up excuses on the fly now it seems.
I could be wrong, but it's my assumption that they entered into some kind of contract with Spotify, Deezer & Pandora that paid Fitbit (aka Google) more $ if they were the exclusive choices to listen to music on our watches. That's probably why they aren't budging on changing things on letting users store their own music on the watch. If that is true, then it won't matter how loud we raise our voices--it won't change. Or at least until their contractual agreement ends.
Join us on the Community Forums!
Community Guidelines
Learn the Basics
Join the Community!
Not finding your answer on the Community Forums?
Go to the Help Site
Contact Support