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I have had a One for 3 years now and love it but am a bit disappointed that some features are not available on it (e.g.. active mins per hour etc). Please can you make a new clip on fitbit with more features. I really don't want a wrist one at all.
Fitbit recently sent an email to everyone listing the Do’s and Don’ts to maintain health. I think they need to see their own list of Do’s and Don’ts to staying relevant.
Don’t Ignore Your Customers
Sure, being aware of your customers is important. What’s more important is listening to the customers who got you to where you are today. And they need and want a suitable clip on based tracker.
Don’t Make Flagship Products Irrelevant
Fitbit started out with clip on trackers. Of course, technology changes and you need to keep up with the times but don’t forget where you started. Consider bringing back technology that you may not think is important but has a loyal following. Those day one customers can help make or break a company. Don’t forget to listen to what people are saying.
Do take the time to read, listen and take into account the community boards
This doesn’t mean to have people monitor it for irrelevant content or content you may not see as fit. Higher ups need to see what it is people are saying, what they are concerned about and why this community board exists in the first place. If you don’t want to hear the comments, good or bad, they you should not be in the business of dealing with consumers. Recent research shows, dissatisfied customers will tell 10 friends. Listening to your customers, and interacting with them, goes a long way.
Don’t Be Close Minded
It makes sense that you would tune out the frustrations of many. Especially when you feel as if the group is not all that large. Know that there are many more clip on tracker users that do not post on the community boards due to time, knowledge or the feeling that you just don’t care. If you are depriving yourself of the voice of the customer, you are depriving yourself of a huge market that is always a lot larger than you think.
Do Acknowledge the Needs for a Clip-On Tracker
Feeling deprived has sabotaged many a loyal customer. There are endless stories and suggestions as to why people cannot or will not wear a wrist based tracker. And, mentioning once again, the Zip does not cut it. And there’s nothing worse than having to say goodbye to a loyal friend (the One) and search out another company that may provide exactly what that customer base needs.
Learn more about how Fitbit One customers feel about not having an adequate clip-on tracker by reading your own community boards.
This article is not intended to irritate management but to educate them on the needs of others. You check with all customers and use this information to develop product lines that will substantially increase sales. Always check with your customers before discontinuing a product and see if it will really be missed and if it makes sense.
Be careful about reposting; you're likely to be accused of violating all kinds of rules by the Moderator du Jour.
The fact is that Fitbit doesn't care about us. They don't care about why we can't or won't wear wrist-based trackers. They don't care that wrist-based trackers do a lousy job of counting steps. They don't care about what we want or need. The guys in the executive suite have decided that wrist-based is the way to go, and they don't want to hear anything else; they hold out the Zip as if it were a worthwhile product instead of the overpriced piece of junk that it is.
Fitbit doesn't care about us, but they let us have this tiny corner of the site to complain, or earnestly offer our suggestions. They ignore our complaints and suggestions. I was once a major evangelist for Fitbit; more than a dozen of my friends bought and wore Ones after I extolled the product. I don't recommend Fitbit's products anymore, because they deep-sixed the One, the best thing in their lineup, and they refuse to bring it back or replace it. But Fitbit doesn't care about us or what we need.
@Rossweisse I agree that they really don't care. Their best advertising is word of mouth and I as well used to tell so many people about Fitbit and the One. Now, I do not. As many other people, I have also purchased several as gifts. When people I know lost their One's or washed them, they went out and bought another. I don't see that loyalty with the wrist based trackers.
Auntie S - Nicely done! Have you given any thought to running for an office, any office? Your logic is refreshing. I've all but given up on Fitbit listening to its customers but apparently they do monitor - at least to the point of deleting/censoring messages that are too difficult to respond to rationally.
In a sense, the insistence on pushing wrist-based trackers is sexist. Women with small wrists (like me) can't wear them in the first place; they don't make one that fits me. Wrist-based trackers don't count steps when you're pushing a stroller or a shopping cart, and women do a disproportionate amount of that sort of thing. Women are more likely to want to wear something more attractive than a plastic-and-pot-metal concoction on their wrists than men. Women are more likely to want to conceal a tracker.
I used to walk 12,000 to 15,000 steps every day, but I have Stage IV breast cancer that has moved aggressively into my bones and liver; it has eaten much of my pelvis, and I'm now in a wheelchair. I still wear my Fitbit One to measure the few steps I can take now. It is still important to me. But my One is failing, with a battery that has to be recharged almost every day. I don't know what I'll do when it dies. This much is certain: I will not be purchasing a wrist tracker.
I also, don't recommend fitbit to people anymore. I'm more likely to be very negative about them if anyone brings up the subject. I'm still wearing my daughters one, after losing mine on a trip to London, but I know it won't last forever. Fitbit, get your act together please.
I just got a message to do a survey after posting here. What a useless survey, they don't give you a place to give more information as to why your visit to the forum was unsatisfactory.
Well put, Rossweisse; that's just what I feel. It's like Fitbit aren't the company/people I thought they were; they can't even bring themselves to acknowlege us. How hard can it be to just make something that is intentionally (i.e. not hacked) clippable and keep a whole bunch of customers happy?
Well, done AuntieS. I agree. I'd be happy if they'd just bring back the One, but if they update it a bit that's probably okay, too, as long as they keep steps. floors, calories burned, activity level.
I have been with Fitbit for 7 years, and have "sold" at least a dozen that I know of for sure, and possibly more. Each of those people has no doubt "sold" a few, and so on.
I know we are all mystified as to why no one at Fitbit appears to be paying any attention to us and all our reasons for wanting and needing a clip-on rather than a wrist tracker.
One expects that they would at least give us a real, believable reason for discontinuing a popular product, although I certainly can't think what that would be.
@SueAlan - That's what I always do (Click in the header, NOT reply to the message).
I think they must have been having IT issues today, between messages hitting spam filters and the errors messages a few of us were getting. Because clicking on the heading link worked this time.
I have added many comments here about a clip device and finally glad some of you are joining me. One comment I had for fitbit was, take the guts for the wrist and put in a clip type and in the sw, edit out the blood pressure and alike code. This way you keep the steps, floors, calories, etc.... So far, they said no. I think their sw developers need to think out of the box. They have had a good thing with the ONE, why not make a TWO?
'The 5 Dos & Don't of Staying a Relevant Company' was a wonderful post. Their Ultra was a great product. Simple to use, never made a mistake (sleep or walking), and could wear anywhere. But Fitbit, in their effort to 'stay relevant??', stopped allowing Ultra users to Sync with their dashboard, which made my Ultra useless. So I bought a Charge2 last fall. It is terrible at tracking sleep, even when worn on the wrist. And also seems to get sleep and walking confused with each other. Fitbit has admitted that it has trouble with sleep. But will they do anything about it. Don't hold your breath? Like most of those who have posted, I have stopped recommending Fitbit to my friends and associates, and in fact tell them NOT to buy a Fitbit. Who was it many years ago that said: "The customer is always right'. Clearly no one at Fitbit follows that principle.
I am fortunate enough to still have a functioning One.
the sleep tracking is excellent- I wear it on my wrist at night. Fitbit put their Sleep syncing behind a Pay Wall at one point- just removed the functions. After an outcry from One users in these forums, Fitbit restored enough functionality to let me see times awake, restless, and calculate efficiency. That is good enough for monitoring day to day sleep quality to adjust lifestyle patterns.
i wear a Polar for exercise but my One tracks all the steps and all the sleep. It must just be too inconspicuous? It just made no sense to discontinue it- maybe too durable?
There is an InspireHR, but of course if you are wearing it clipped, you would get the regular, non-HR version. Looks as close to the One as it's going to get. It will be interesting to get some feedback on it and how it compares once someone tries it out.
You can get third party clips for the Alta, or fit the Charge2/3 into a ZipClip ... but while the Inspire is also a wrist model, the clip is also a Fitbit product as they say "so you can wear it discreetly"
The Inspire is probably the closest we'll get to the One. I actually have to give Fitbit credit for this; wonder if all our posts since they discontinued the One had any influence.... Have to say, I'm disappointed that it won't count stairs.
I have had a One for 3 years now and love it but am a bit disappointed that some features are not available on it (e.g.. active mins per hour etc). Please can you make a new clip on fitbit with more features. I really don't want a wrist one at all.
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