Refurbish damaged Fitbits as a service to existing customers

[JuanAthlete]

My Fitbit Charge HR just stopped syncing for no apparent reason.  My only option is to purchase a new Fitbit.  Why not offer an option to refurbish a customer's fitbit?

Moderator edit: Labels

[MarcelBK]

Nice suggestion, thanks for sharing. We look forward to hearing what other community members think.

[Nleckert]

Fitbit should allow users to refurbish older devices and buy them back or should purchase old devices to refurbish and sell to other customers 

[MarcelBK]

Hi @Nleckert, thanks for taking the time to share your feedback with us, this feature suggestion already exists so I’ve moved your post here.

[jtanthum]

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@JuanAthlete wrote:

My Fitbit Charge HR just stopped syncing for no apparent reason.  My only option is to purchase a new Fitbit.  Why not offer an option to refurbish a customer's fitbit?

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I second this. Every FitBit I have purchased has stopped working due to a minor defect (e.g., band breaking, battery malfunctioning). I wish there was a way to either have the unit repaired or to send it back to the manufacturer for refurbishing so that we can reduce cost and also our impact on the environment. It seems wasteful to e-waste a unit that is salvageable...

[wws1509]

I totally agree.

I have a Versa that has a screen defect, pixelated vertical lines which happened when in warranty but wasn't reported till this week because of my personal situation with the current Covid pandemic. As the Customer Service dept are standing by their 'out of warranty policy' I have a unit that needs a minor repair but alas there are no product service options anywhere. Instead I've been offered a 35% discount on a new purchase.

Unfortunately I can't make any further investment into a brand that treat their consumers with arrogance and offer no service option on expired warranty products.

[Claire_Mag]

Got a crack in your otherwise perfect Fitbit Charge 2? Replace it. That's the only option I have as, currently, no Fitbit devices accommodate screen, battery, etc., replacements. It's a glaring example of planned obsolescence that stands in stark contrast to Fitbit's sustainability aims.

People should have the right to refurbish.

[LizzyFitbit]

Hi @Claire_Mag, thanks for taking the time to share this product feedback about offering Fitbit devices that can be refurbished with us. I noticed this product feedback was already requested on this board, so I’ve moved your post here. Please support this product feedback by adding your vote, this helps our developers to keep tracking its popularity and demand over time.