The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.
We are experiencing extremely high contact volume right now and estimated wait times will be higher than normal. We appreciate your patience and understanding as we work to provide support as quickly as possible. In the meantime, please visit our Help Center for troubleshooting articles and our Community Forums.
Hi everyone! Thanks for taking the time to share your feedback. Let me share our development team evaluates and takes every request posted in the Feature Suggestions into consideration for new updates or product development. Currently this suggestion about removing the Active Call notification is under review and once we have more details, we'll update it accordingly, so please watch this space for status updates.
To learn more about this board and how Fitbit decides what suggestions get released, seeour FAQs. Thanks again for your patience and keep adding your suggestions.
Agree. Truly annoying, especially since they don't disappear after you've long hung up. I often have to clear several call messages long after they were made. The Charge 5 is a terrible product; slow to sync and often miscalculates steps, if at all. I'm just waiting for the next Apple Watch and then I'll be rid of this junk.
Currently this suggestion about removing the Active Call notification is under review
This request was put in almost a full year ago.
and once we have more details, we'll update it accordingly, so please watch this space for status updates.
What details do you require? Please inform the product team that you can reach me directly for any technical information, detailed step lists to reproduce, and to assist with fixing this as a beta tester for a patch.
I can see that incoming call notification is useful. But once I've answered or initiated the call I don't need to have the notification popping up every 62 sec (that's the time between each of 14 notifications during my 16min call). I KNOW I'M ON THAT CALL.
What is worse - those notifications don't disappear after the call ended - they accumulate in the notifications section. I have to then clear them one by one - not using clear all - in case there could be some different notification between.
PLEASE give us an option to disable Active Call notification - or even remove it altogether if you can't make it optional. This is the most useless notification, without a reason to exist and very annoying one.
This is a super annoying “feature”. Clearly I know I’m on a call. Sometimes for unknown reasons, my charge 5 will buzz over and over again, like every 30 seconds, on one call alerting me that I am on the phone. So so so annoying!!!! Like why???!?!?! Why was this ever a thing that anyone needs a notification for??
Buzzing is very annoying indeed but another very annoying thing is that all those notifications for one phonecall are preserved as separate events - at the end of the day I can get twenty to thirty notifications - rendering this notifications feature useless as any important notification is lost among those active phone call c**p.
Fitbit - If you can't fix those repeating and piling up Active Call notifications then give us an options to switch them off. If you can't give us an option to switch them off then please just remove those altogether.
I just upgraded my Fitbit to a Charge 5 and this "active call" feature has me regretting that I didn't get an Apple Watch like my husband suggested! I seriously think that I'm getting a text message from someone every time I'm on a call!!! Absolutely the most annoying feature ever! The Fitbit team did NOT think this one through!
I have had my Fitbit Charge 5 for 24 hours now and the vibration alert telling me I am on a call, repeatedly throughout the call is so annoying. Please fix it asap
Can't believe this is still a problem after so long. Just got my Charge 5 a couple of days ago and will likely return due to this problem. What a pain.
To be fair - I do have to admit that I haven't noticed this issue anymore - not recently at least. I'm not sure what happened that stopped it. Maybe update in app or the firmware of the tracker? I can see that there is new update in AppStore available and I'm scared of updating my app worrying that the issue may come back. Fitbit firmware Version: 57.20001.171.50
Join us on the Community Forums!
Community Guidelines
Learn the Basics
Join the Community!
Not finding your answer on the Community Forums?
Go to the Help Site
Contact Support