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Stop removing ECG app when users change location

Status: Reviewed By Moderator Submitted by on ‎10-12-2020 22:47
4 Comments (4 New)

I bought the Sense for the ECG app. I'm based in the UK & travel a lot. Every time I travel to countries that aren't ECG app approved the device deletes the ECG app without any user prompt. This is a major flaw. Either allow third party ECG apps to develop or don't partially roll out ECG feature.

 

Moderator Edit: Clarified subject

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4 Comments
Status changed to: Reviewed By Moderator
YojanaFitbit
Moderator Alum
Moderator Alum
‎10-13-2020 13:39
‎10-13-2020 13:39

Hi @FittestBit81, and thanks for taking the time to share this suggestion about avoiding to remove ECG app when users change location. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

SpO2
Recovery Runner
‎11-15-2020 17:10
‎11-15-2020 17:10

Can't this be locked to our user accounts? If purchased in allowed country and linked to account, well, 1+1.

HSS79
Strider
‎11-17-2020 23:19
‎11-17-2020 23:19

Just dont call it ECG, come up with different name. Dont even need approval then. problem solved.

SpO2
Recovery Runner
‎11-20-2020 14:17
‎11-20-2020 14:17

@FittestBit81 if you turn off "Fitbit App" > "Account" > "App Settings" > "Automatic location", and below that select your location, the problem seems to go away.

 

(Doesn't mean Fitbit shouldn't fix this problem though.)

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