Stop removing ECG app when users change location

[FittestBit81]

I bought the Sense for the ECG app. I'm based in the UK & travel a lot. Every time I travel to countries that aren't ECG app approved the device deletes the ECG app without any user prompt. This is a major flaw. Either allow third party ECG apps to develop or don't partially roll out ECG feature.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi @FittestBit81, and thanks for taking the time to share this suggestion about avoiding to remove ECG app when users change location. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

[SpO2]

Can't this be locked to our user accounts? If purchased in allowed country and linked to account, well, 1+1.

[HSS79]

Just dont call it ECG, come up with different name. Dont even need approval then. problem solved.

[SpO2]

@FittestBit81 if you turn off "Fitbit App" > "Account" > "App Settings" > "Automatic location", and below that select your location, the problem seems to go away.

(Doesn't mean Fitbit shouldn't fix this problem though.)

[ths71]

that is unfortunately (at least currently) not true. the problem only "goes away" if you use a VPN to spoof a different country for your phone.

[LizzyFitbit]

Hi everyone, and thanks so much for sharing this Product Feedback! While we don’t currently have plans to release this feature, we always appreciate the passion and creativity that comes out of this Community. Since we know this idea is important to many of you, we have left voting open to continue tracking interest and will post another update if anything changes. To learn more about how Fitbit decides which product feedback is developed, visit our FAQs.

We're always striving to enhance Fitbit products and services, and your input is a big part of that process. We truly thank you for taking the time to share your feedback with us.