Charge 5 won't charge anymore

[TammyMac9472]

I have had 2 Fitbits in exactly 24 months and both of them just stopped working, despite all the trouble shooting. Shortly before they stopped working, they would no longer accept a charge. Now once again, my second Fitbit has stopped and customer service will only offer a promo code for a new one.

A product such as this should last beyond one year and if it does not, then it needs to be removed from the market. How can Fitbit allow this lack of quality control over their products?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TammyMac9472. It's nice to see you around the Fitbit Community Forums.Thanks for the details provided in your post about the inconveniences you have had with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!