09-23-2020 05:27
09-23-2020 05:27
I have loved my fitbit. This is my third one. I haven't been getting a sleep score for an entire week??? I know I've slept, unless I'm a sleep walker, or a zombie. How do I fix this. It is important to me.
Thanks!!
09-23-2020 12:44
09-23-2020 12:44
Hi!
What Fitbit are you using and have you checked if there are any updates for your watch?
Kind Regards
Dominik
09-26-2020 04:54
09-26-2020 04:54
I found an update, did that. Got a bunch of new features, mindfulness and other stuff but lost heart rate and sleep score. Double checked for any new updates and nothing. Please help me. Alta HR...
09-26-2020 13:41
09-26-2020 13:41
Hi!
That sounds really weird. Apparently, I only have a Fitbit Ionic, but you could try asking your question here again, maybe some other people have already had the issue and know a fix for it:
https://community.fitbit.com/t5/Alta-Alta-HR/bd-p/alta
Kind Regards
Dominik