help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot launch Fitbit Studio (Browser)

ANSWERED

‎06-02-2022 03:10

‎06-02-2022 03:10

When I go to studio.fitbit.com, after I passed authentication and others, the screen only shows a spinner ("Here we go"), and nothing happens afterwards.

 

Seems that it happened before (https://community.fitbit.com/t5/SDK-Development/Unable-to-start-Fitbit-Studio/td-p/4213917), or is it just me?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-02-2022 21:31

‎06-02-2022 21:31

Hi @im_chc  - it can happen from time to time, even on Firefox.

 

Try removing the site cookies and logout, if you can find a way,  possibly go to GAM and logout there, and restart the browser.

 

It seems to get stuck after logging in, gets into some limbo state occasionally.

 

A fresh login often clears it.

Author | ch, passion for improvement.

View best answer in original post

Best Answer
3 REPLIES 3

‎06-02-2022 15:24

‎06-02-2022 15:24

That happens for me using MS Edge, which used to work fine. So now I use FireFox. That still works.

Best Answer

‎06-02-2022 21:31

‎06-02-2022 21:31

Hi @im_chc  - it can happen from time to time, even on Firefox.

 

Try removing the site cookies and logout, if you can find a way,  possibly go to GAM and logout there, and restart the browser.

 

It seems to get stuck after logging in, gets into some limbo state occasionally.

 

A fresh login often clears it.

Author | ch, passion for improvement.

Best Answer

‎06-03-2022 07:38

In response to Guy_

‎06-03-2022 07:38

Thanks, it worked, I go to Chrome's settings -> Privacy and Security -> Site settings -> fitbit.com + accounts.fitbit.com -> Clear data

I can see my projects now

Best Answer