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Contact Review Team on Fitbit Clock Submission

ANSWERED

‎07-26-2019 11:55

‎07-26-2019 11:55

I received a template reply from the Review Team. I want contact the review team (or is it just a AI?) to find out more about a submission that has been turned down. It doesn't seem to make sense comparing an simple digital clock face with an analog clock with special effect animations. How can I reach the reviewer that does the review?

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1 BEST ANSWER

Accepted Solutions

‎08-07-2019 14:26

In response to Gondwana

‎08-07-2019 14:26

@Gondwana wrote:

I'm interested in the outcome of this. Is it now unacceptable to have separate analogue and digital clockfaces on the same theme?

 

My settings pages tend to be cluttered with options already!

It shouldn't be, but the review team are trying to limit the amount of clocks which are almost identical, and occaisionally some get incorrectly flagged.

View best answer in original post

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5 REPLIES 5

‎08-07-2019 09:55

‎08-07-2019 09:55

It's not an AI, but you can discuss the review here.

 

What was the app UUID and the rejection message?

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0 Votes

‎08-07-2019 13:52

‎08-07-2019 13:52

I'm interested in the outcome of this. Is it now unacceptable to have separate analogue and digital clockfaces on the same theme?

 

My settings pages tend to be cluttered with options already!

Peter McLennan
Gondwana Software
Best Answer
0 Votes

‎08-07-2019 14:26

In response to Gondwana

‎08-07-2019 14:26

@Gondwana wrote:

I'm interested in the outcome of this. Is it now unacceptable to have separate analogue and digital clockfaces on the same theme?

 

My settings pages tend to be cluttered with options already!

It shouldn't be, but the review team are trying to limit the amount of clocks which are almost identical, and occaisionally some get incorrectly flagged.

Best Answer

‎08-07-2019 14:36

In response to JonFitbit

‎08-07-2019 14:36

Thank you here too. Smiley Happy

Peter McLennan
Gondwana Software
Best Answer
0 Votes

‎08-27-2019 07:18

In response to JonFitbit

‎08-27-2019 07:18

Is it possible to contact the review team. I also had a submission rejected. It wasn't a new submission it was an update to a face that I already have in the gallery. I moved the date over 20px and included the versa lite as far as available devices. 

 

The rejection said that the trail period and cost was not in the description, when it was in the description. Is there an alternative to submitting the update again for review and waiting the 4-5 days again just for an update?

Best Answer