Fitbit Studio resource problem

[allan175]

I'm adding some playing card images to my resources folder, and they all work except one (this image: https://drive.google.com/open?id=1BbIK-axOFx3k790WKwLG8lJy6SQShPVl).

I have tried resaving it from GIMP, and  it still doesn't let me drag the file into my resources folder.

It also shows a bug in Fitbit Studio, it pops up a box saying "UGH AD.png failed to save.", with a "Try Again" button. Clicking the button (the only option) then repeats the process. I need to refresh the page to get rid of the popup dialog.

[qooApps]

I've added your image to an near empty project and it worked.

Could you test it with a newly created empyt project?
Also did you test with an other filename?

I've resaved this file with Photoshop and with reduced colors, maybe this works?

Here is the smaller png:

[allan175]

I did try renaming it, that didn't work either.

I just tried adding just that image to a new empty project, gave the same error.

I tried the normal and the reduced colour version, same result.

[qooApps]

What browser do you tested with? Which OS?

[allan175]

Windows and Chrome.

[qooApps]

I'm working on Win10 with latest Firefox. 

[JonFitbit]

Weird, it's working for me in OSX/Chrome.

[allan175]

Very odd!

I've tried a few things (naming/resaving), it still doesn't like it. I have added other images with no problems but that one will always fail.

[SunsetRunner]

@allan175: which version of Windows and Chrome are you using? I can try it in a VM.

[allan175]

Windows 8.1 Enterprise (up to date) and Chrome 64.0.3282.140.

I tried it on Linux with Chrome and had the same results.

[SunsetRunner · Accepted solution]

I had no issue with your original image. I tested with Windows 10 Pro (I don't have access to older version) and Chrome 64.0.3282.140. Did you try on another browser? One with no extensions installed maybe.

[allan175]

I tried it in a virtual machine running a different Linux (Lubuntu) and a basic Firefox and it worked!

I have a couple of plug ins in my Chrome, but I have no idea why that particular image was singled out, every other one has been ok.

Thanks for your help, it's in my project now.