Where can I find project from retired FitBit studio

[koksos]

Hi,

I didn't reach the FitBit Studio for a while and suddenly figured out that it's retired. I had some projects there I want to develop further. Where can I find my projects? There is plenty of code I don't want to lost.

Thanks.

[Guy_]

Hi @koksos - unfortunately the code is lost and unless you exported it to a pc already you may not be able to retrieve it.

However try contacting app gallery support they may have a way of retrieving it.

[JonFitbit]

We’re extending the time that Fitbit Studio will be available in read-only mode to give you an opportunity to export any projects you currently have within the tool.  

You must export your projects from Fitbit Studio before August 15, 2023, after which they will be permanently deleted. This will be your final opportunity to export your projects. 

To export, login to Fitbit Studio and export each project to download its source code.

If you are automatically redirected to dev.fitbit.com when attempting to access studio.fitbit.com, you may need to clear your browser cache.

[Nailek]

This is a terrible way to treat your costumers, and yes, us developers here are also costumers. Specially considering we did not get any warning in the email regarding this. I was lucky I decided to look at Fitbit Studio by chance during this second time you made it available in read-only.

I really disagree with whoever decided this was the way to go about it. It is not so expensive to have Fitbit Studio up for longer in read-only. Maintenance should also be minimal in that state.

[JonFitbit]

@Nailek Fitbit Studio is currently online in read-only mode. You must export your projects from Fitbit Studio before August 15, 2023, after which they will be permanently deleted. This will be your final opportunity to export your projects. 

[xrocks]

I didn't know that Fitbit Studio is retired. I had valuable projects running there. Please allow one-time for me to download my project files. Kindly help.

[Guy_]

Hi @xrocks - see the discontinuance notice 

There was an extension granted for those who  missed it, see above.

Follow my advice also given previously.

Unfortunately there is probably little chance of a solution as the support team is pretty much disbanded now also, but worth a try.

[xrocks]

Thank you so much for your quick response. I read the discontinuance notice recently and I wasn't aware of it. What's the best way to give a try? Any suggestion is greatly appreciated.

[Guy_]

@xrocks  - thanks did you try contacting support to retrieve your valuable source? Presumably they kept backups for such cases. It may take a few weeks to get a response.

[xrocks]

Not yet. Let me do that right away. Do you know what's the best email address to contact them?

[Guy_]

@xrocks - email address given in a previous post.

[xrocks]

You're awesome. Thank you so much.