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Sense 2 won't turn on

yesterday - last edited 15 hours ago by Fitbit Moderator

yesterday - last edited 15 hours ago by Fitbit Moderator

Hi,

My Son's sense 2 won't switch on at all, I have tried a different charger, a different plug. I have tried the hard reboot etc... and no luck at all, no vibration, no logo. it just wont switch on and it's only 3 years old. Any suggestions please.

Thanks, Simon

Moderator Edit: Clarified subject

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2 REPLIES 2

yesterday

yesterday

Hi @SimonOz - sorry but you tried the necessary steps and it seems it is broken, possibly due to a shock or getting wet at some point after the seals failed. It may have had warning signs of odd behaviour before dying?

Author | ch, passion for improvement.

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15 hours ago

In response to Guy_

15 hours ago

Hi there, @SimonOz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your son's Sense 2 is not turning on. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.

@Guy_ Thank you so much for your contribution. 

Maria | Community Moderator, Fitbit


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