help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't turn off Dim setting on Sense 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2022 16:11 - last edited on ‎10-24-2022 15:58 by Fitbit Moderator

‎10-22-2022 16:11 - last edited on ‎10-24-2022 15:58 by Fitbit Moderator

The display settings has it set to Dim, button to turn on and screen always on turned to off.

 

Trying any if these to switch, it won't change. I downloaded an always on clockface and it is still turning the face off and only waking back up by the button only. 

 

Not being able to change the wake up setting really undermines the value of this as a watch.

 

When will this be fixed?

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-23-2022 08:23

‎10-23-2022 08:23

I am not sure I undertand what you mean. Are you saying that you are unable to change any of these settings?

IMG_20221023_162156__01.jpg

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer

‎10-24-2022 16:04 - last edited on ‎07-03-2024 13:07 by Fitbit Moderator

In response to LokeAa

‎10-24-2022 16:04 - last edited on ‎07-03-2024 13:07 by Fitbit Moderator

Hi there, @dligman. @LokeAa Thanks for the picture, as well as your efforts to help our member.

@dligman Thanks for bringing this to our attention, and the steps tried prior to posting. It seems your Sense 2 has the Sleep mode turned on. When this setting is on, the screen's brightness is set to dim, the Always-On Display clock face is turned off and the screen will stay dark when moving your wrist, unless the button is pressed.

To turn off this setting, press the button of your Sense 2 and swipe down from the clock face on your watch to access the quick settings. Look for the moon icon and tap on it to turn it off. For more details about the settings and modes of your watch, see this help article.

Best Answer
0 Votes