help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t update Sense 2

‎07-25-2025 06:43

‎07-25-2025 06:43

IMG_9505.png

 I get to here and can’t press that green update button. Have restarted my watch and phone multiple times, deleted and reinstalled the Fitbit app, and tried connecting through my laptop   This is as far as I get

Best Answer
0 Votes
3 REPLIES 3

‎07-25-2025 07:32

‎07-25-2025 07:32

Hi @Ribomspm and welcome to the forums! 

I appreciate your message, and I'm sorry to hear that your Sense 2 is not updating. Thank you for all the troubleshooting steps you tried. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

May I suggest you to confirm the version number of your Fitbit device? The steps are shown in the following help article: How do I find the version number of my Fitbit device?

The Sense 2 is now running the 214.24 version, as explained here: What's changed in the latest Fitbit device update?

If the firmware update is still needed, and you still experience issues about it, please follow the steps shown here: Why can't I update my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎07-25-2025 09:48 - last edited yesterday by Fitbit Moderator

In response to MarioSFitbit

‎07-25-2025 09:48 - last edited yesterday by Fitbit Moderator

It is running 60.20001214.24.


--
-----

Moderator edit - personal information removed

Best Answer

yesterday

In response to Ribomspm

yesterday

Hi @Ribomspm and welcome back to the forums. 

Thank you for your message and confirmation. 

According to what you have explained, your device is now using the latest firmware update.

Please let us know if you need further assistance. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes