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Can't update my Sense 2

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‎12-21-2023 16:58 - last edited on ‎12-23-2023 03:52 by Fitbit Moderator

‎12-21-2023 16:58 - last edited on ‎12-23-2023 03:52 by Fitbit Moderator

Hi,

I have reached out to Fitbit support (#51456801) since 3rd Dec that i am unable to update my new Sense watch with the latest update. As a result, i am without a tracker since 3 Dec. 

Fitbit initially wanted to send me a replacement based on email dated 6 Dec. Subsequently, i was told on 6 Dec that sending a replacement does not guarantee that the same issue will surface. 

Fitbit said that they are working on the filmware issue and to-date (22 Dec) i have not heard a response.

I am very disappointed with the after sales service and if a solution cannot be found, Fitbit should refund me for a new tracker that cannot be used. 

 

Moderator Edit: Clarified subject

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‎12-21-2023 19:53

‎12-21-2023 19:53

Hi @ZapSense - there are numerous bugs with the new V4 Fitbit App, one is not being able to reinstall the watch after a factory reset, rendering it useless.

This may apply for you, Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

Author | ch, passion for improvement.

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