Cant disable Auto Exercise

[PPerryman]

Topic sais it all.  Before the last update i managed to change the default detect times for all exercise types but now i can't turn any off or change detect time at all, if you turn them off via the app it just reenables them when you close the app and if you go through Fitibit website and turn off Auto-Exercise it immediately turns them on again and just sais Settings saved, cant even change the recognition time through that method

Any ideas????


Noticed something else that is not critical but when you go into the Android App and sync, what it shows on the Today screen, then close the app and the HomePage widget shows what was before that sync and wont update til the next sync or sometimes randomly

[N8teGee]

Hi @PPerryman

I have tried it on my phone running Android app version 4.11, it appears to be working as expected. 

Which platform and app version are you using? 

[PPerryman]

Same and yes it appears to work, but if you close the app and go back in its reset to on again

[PPerryman]

And through the website it "appears" to work til you next sync the app then it resets again to on

[N8teGee]

It's been a few days now. I've checked mine again and they are still set to "ignore" (screenshot below). I'm not sure why yours aren't sticking. As you mention being on Android have you tried clearing the cache for the Fitbit app and then trying again? An issue with the app could be causing the conflict with the website (and causing it to re-enable there), so I think the app is probably the first place to focus any troubleshooting.