Counting too many floors

[JanetACH]

My Sense 2 has suddenly started counting 100+ floors in a day when I live in a bungalow and walk nainly on the level. Anyone else had a problem with this?

[Guy_]

Hi @JanetACH - this happens if there is a fault with the sensor but first hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

If this doesn't fix it you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support to get a replacement or refund if you are within the time schedule.

However this may be a long drawn out process and as the floor count doesn't affect other measurements you can also just ignore annoyingly.

[ManuFitbit]

It's good to see you participating in the community @JanetACH.

Thanks for the details regarding your Fitbit.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

[JanetACH]

Hi, so far I've tried resetting my Sense 2 and removing it from my account
and re- installing it neither of which made any difference. Yesterday it
counted 151 floors, its done 6 already this morning and I'm still in bed!

I plan to contact support again when I have time unless you have any other
suggestions.

Best regards

JanetACH

[Guy_]

@JanetACH - thanks for the feedback about the watch fault, it will need to be replaced.

[JanetACH]

So how does that happen?