09-03-2023 07:29
09-03-2023 07:29
My Sense 2 has suddenly started counting 100+ floors in a day when I live in a bungalow and walk nainly on the level. Anyone else had a problem with this?
09-04-2023 08:45
09-04-2023 08:45
Hi @JanetACH - this happens if there is a fault with the sensor but first hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.
If this doesn't fix it you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support to get a replacement or refund if you are within the time schedule.
However this may be a long drawn out process and as the floor count doesn't affect other measurements you can also just ignore annoyingly.
Author | ch, passion for improvement.
09-06-2023 14:41
09-06-2023 14:41
It's good to see you participating in the community @JanetACH.
Thanks for the details regarding your Fitbit.
I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.
09-07-2023 00:08
09-07-2023 00:08
09-07-2023 00:29
09-07-2023 03:11
09-07-2023 03:11