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Discover section not loading

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‎04-03-2023 16:22

‎04-03-2023 16:22

Suddenly my discover section is not loading. It says "cannot get information, please refresh", but refreshing does nothing. I cannot access my recent ecg reports.

I already uninstalled and re-installed the app. I also checked for app updates. Didn't help either. Does someone know what to do? When I got the watch in the beginning it worked perfectly fine 😞

Best regards, Nona

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‎04-03-2023 19:11

‎04-03-2023 19:11

Hi @Nonabe - often in situations like this it is possible that logout of the Fitbit App, swipe off the active window, and in Android clear the storage cache and force stop it and then restart the phone can help.

Author | ch, passion for improvement.

View best answer in original post

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4 REPLIES 4

‎04-03-2023 19:11

‎04-03-2023 19:11

Hi @Nonabe - often in situations like this it is possible that logout of the Fitbit App, swipe off the active window, and in Android clear the storage cache and force stop it and then restart the phone can help.

Author | ch, passion for improvement.

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‎04-04-2023 06:22 - edited ‎04-04-2023 06:29

In response to Guy_

‎04-04-2023 06:22 - edited ‎04-04-2023 06:29

@Guy_ I did all of that and nothing worked. Then today suddenly the whole discover section loaded again. Maybe there indeed was an update or something

Thank you for your help 🙂

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‎04-04-2023 06:28

In response to Nonabe

‎04-04-2023 06:28

But the ECG I did yesterday seems to be lost. There's no report of it.

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‎04-05-2023 14:16 - edited ‎04-07-2023 01:27

In response to Guy_

‎04-05-2023 14:16 - edited ‎04-07-2023 01:27

The ECG reports take up to 2 days to show but everything seems okay now.

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