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Distance incorrect

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‎01-24-2024 12:42

‎01-24-2024 12:42

I have just been on a group run which was 3.5 miles. My Fitbit measured it as 2. I set the exercise to run before setting off. What has gone wrong 

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‎01-24-2024 18:54

‎01-24-2024 18:54

Hi @AnneMarie_P - it could be a clock face or possibly an app issue. Or even if you are measuring the distance for the run only, that the exercise ended early so check the duration is correct.

Sync the watch and then login to the web dashboard and see what it shows as distance and units and duration.

It might help to toggle your units in the Fitbit App, App settings and sync each time to see if it gets corrected if the duration is correct.

Author | ch, passion for improvement.

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