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Sense 2 battery not charging

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‎01-21-2024 21:09 - last edited on ‎01-23-2024 05:30 by Fitbit Moderator

‎01-21-2024 21:09 - last edited on ‎01-23-2024 05:30 by Fitbit Moderator

My sense 2 which was working perfectly this morning, went through the update this afternoon and is now dead. Tech support says there's nothing they can do for me. No more FitBits for me! That's shameful.

 

Moderator edit: edited title to clarity.

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‎01-23-2024 05:33

‎01-23-2024 05:33

Welcome to the community, @L2A6S.

Thanks for informing me about this situation with the battery of your Sense 2.

After checking in this in the system, I was able to confirm you contacted support already and they were able to create a case for you. I recommend you to contact them once again if you have any other questions or concerns, I'm positive they will follow up on you.

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2 REPLIES 2

‎01-23-2024 05:33

‎01-23-2024 05:33

Welcome to the community, @L2A6S.

Thanks for informing me about this situation with the battery of your Sense 2.

After checking in this in the system, I was able to confirm you contacted support already and they were able to create a case for you. I recommend you to contact them once again if you have any other questions or concerns, I'm positive they will follow up on you.

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0 Votes

‎01-24-2024 06:58

In response to CrisVillaFitbit

‎01-24-2024 06:58

I'm no longer upset with Fitbit, I'm horrified by you! How dare you edit my post and change my words. My battery was taking on additional charge. My situation has absolutely nothing to do with my battery.

I will call back today for more information on this ticket that I opened. It will be my fourth attempt to get anywhere.

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