Don't do factory reset often, Sense 2

[Rge]

I’ve been using Fitbits for 10 years and one thing I finally figured out- every time you do a factory reset on your tracker, when you re-connect it to the app, it is the same as a first time setup, so it can take 3 to 30 days before enough data is accumulated for the app to display data. I used to take the advice of the Fitbit rep whenever there was a problem to do a factory reset, but then I would expect data such as sleep or stress data after the first night. When I didn’t see any data, I would do another factory reset, etc, etc. Consequently, no data. I eventually learned patience; first only do a factory reset as a last resort, second after a factory reset, give it at least 3 sleep cycles to see if data shows up. It can take another 7 to 30 days to finally start working right again.

This situation could happen after a firmware update also, it takes some time until all the new parameters are learned.
You can try just a shutdown and then restart. Most times that can cure a lot of problems, or do a soft reboot to clear the cache. 

I’ve learned the hard way. Hope this can be of some help.

Moderator edit: edited title to clarity.

[CrisVillaFitbit · Accepted solution]

Welcome back to the Fitbit Community, @Rge.

Thanks for letting me know about this situation in regards to do a factory reset in your Sense 2.

You're totally right, we as community managers, do not recommend to do factory resets that often, and sometimes is our last resource since these kind of situations can happen. I appreciate you posting it since it will help others users in the community.