ECG app disappeared from Sense 2 and Fitbit App

[RickyWoods]

MY ECG App and function has gone from my Sense two, I've only had it a week and was working fine. I have read loads in these forums and nothing has helped, I'm in the correct country and haven't left, I'm over 22. Tired restarting Watch and phone, cleared the cache etc, none of which have worked? Not sure what else to do??

Moderator Edit: Clarified subject

[billplayle]

That hasn’t worked for me. What else can I do?

[Bluedonkey]

Make sure you Fitbit app is updated?

[windfall]

Maybe reinstalling the Fitbit app will help

[jslegal]

I have loaded the clock face which ECG  is to work on and I synced my watch and phone with mobile app.  I have looked all over my watch and no ECG ❤️ per instructions.  It does not show up as a tile but does show up under apps.   I have reviewed the manual for my Sense 2, and followed those instructions. I have synced my watch and phone  I have searched on google for troubleshooting.  I have uninstalled ECG clock face and shutdown my Fitbit.  I turned my watch back on and reinstalled and shutdown my watch again and restarted it.  There just is nothing.  I have written to the developer and i have not had a response yet.  

[KennethSlian]

ECG has disappeared from my Sense2.  How do I restore it?

Moderator edit: updated subject for clarity

[jslegal]

I have tried these steps and still nothing.  So reboot my phone delete the ecg from my Sense 2, restart it and then reinstall?   

[Bluedonkey]

Sorry to hear that!  Have you checked for an update to the Fitbit app?

You can also make contact with Google and let them know.

[jslegal]

The last update for the ECG app and clock face was 1-2025

[Bluedonkey]

This is my current version of the Fitbit Mobile app:

version 4.42.2.
com.fitbit.FitbitMobile

[marc.temp]

phone : OnePlus 6 A6000 (iphone 14)

bought 2 sense 2, replace a charge 6

using only one now on the OnePlus6 (waiting to see if the problem will be solved SOON (the other is in a un-opened box)

Android app : just checked - no update available (so the latest one is installed)

Android version 11

presently in Canada

I am using a Fitbit user's account

OnePlus 6 :  in Settings \ heart rate | ECG and Irregular Rhythm  notice ARE ONE

problems

1. when swiping left can't see ECG and EDA

WHEN will Fitbit (Google) solve that problem?

[dpsisme]

when trying to run ecg - it keeps displaying finger placement & will not start ecg.   I can find the ecg info via heart stats & old ecg are there.  do not have a ecg tile ?  have restarted fitbit, cleared cache.   

[Bluedonkey]

Maybe restart your Fitbit, I have to do that now and then.

[dpsisme]

thanks but have done all the suggestions prior to posting this.

[Bluedonkey]

Okay good!  Contact Fitbit support by Google, they can only fix what they know is a problem.  I have had good success with reporting problems.

[LizzyFitbit]

Hi everyone, and for our new members, welcome to the community forums.

Thanks for keeping me posted and trying the suggestions shared above. I'm sorry the issue still persists for some of you.

For the ones who haven't done so, please reply back with the model and software (OS) version of your phone. This will help our team to continue their investigation and identify a permanent fix.

[LizzyFitbit · Accepted solution]

Hi everyone.

I have great news to share! The issues with the ECG app missing from the Health Assessment section or showing a blank page on the Fitbit app are fixed and should work well on your end. So please make sure everything is updated, give it a try and keep me posted on the outcome.

I hope everyone can continue enjoying the experience with your Sense 2 and its features.

[RickyWoods]

Mines still not there, it's on for a day then disappears again, today it's not there, so no you haven't fixed it!!!

[LizzyFitbit]

Hi there, @RickyWoods.

Thanks for keeping me posted, and I'm sorry the issue persists in your end. As you may know, our team released the Fitbit app version 4.45 which improves its performance. If you haven't done so, please visit your phone store and install this update as soon as you see it available. Then, reboot your phone, try installing the ECG app on your Sense 2 and let me know how it goes afterward.