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ECG app on Sense 2 is difficult to use

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‎11-21-2022 19:37 - last edited on ‎11-22-2022 17:11 by Fitbit Moderator

‎11-21-2022 19:37 - last edited on ‎11-22-2022 17:11 by Fitbit Moderator

Anybody else find the sense 2 ECG quite difficult to use? Now you have to to put your thumb and forefinger on the glass and doing so hardly works for me.  It takes many attempts before it recognizes my fingers are on the glass sometimes it doesn’t work at all. This does not work nearly as well as the sense one where you would touch the metal border.  

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-22-2022 01:47

‎11-22-2022 01:47

No issues with that. Just touch the corners of the watch, not the top of the glass and hold still. 

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‎01-28-2023 20:23

‎01-28-2023 20:23

Same Issue here, My Sense 1 was easy, barely had to touch it and the ecg started I could even use the opposite corners to where the arrows pointed, basically just pinched the corners of the watch and it would start.

My Sense 2 will not start an ECG by doing the same, If it works its hit or miss, but more often than not, its a miss, I have just sat and messed with it for 10 minutes and found that if I started with my finger and thumb "pinching" the corner, then roll my fingers up and onto the glass I got it to work. After I wrote that last bit I tried it again an yet again i can't get it to work.

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