Facet clock face

[Wheelfam]

Facet clock face isn’t displaying sleep score or stress wellness score 

[AZ-TX]

Good day!

Usually when this happens to me, I turn off Bluetooth and then turn it back on. After that, I sync through the app. It will usually show up. If not turn the Sense 2 off and back on, Then sync through the app.

I hope this helps!

[Wheelfam]

Good morning, 

Thank you for your support. I tried all your suggestions but didn’t fix the problems. The sense 2 is brand new only brought last week so I’ll get it replaced. 

[Guy_]

Hi @Wheelfam - it is likely this is only a Fitbit App issue not a watch problem.

If the information appears in the App but not on the watch there is a syncing issue and the information hasn't been transferred to the watch.

[Wheelfam]

Hi Guy, 

the information isn’t showing in the app.

[Guy_]

@Wheelfam - looks like a Fitbit App issue.  Look in the forums, others have mentioned sleep problems.

As long as your heart rate is showing in the Fitbit App correctly it may not be processed or transferred properly.

If it is not showing in the Fitbit App it won't appear on the watch.

[Wheelfam]

Thanks Guy, 

I Appreciate you help. I have raised the issue with Google hopefully they can resolve it.