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Fitbit Sense 2 - Floors?

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‎09-08-2022 17:09

‎09-08-2022 17:09

I would like to hear from users of the new fitbit Sense 2.  Does the Sense 2 give an accurate floor count?

 

My fitbit Sense consistently gives a wildly inaccurate floor count.  I live and work in a house with no stairs in a city with no hills, yet my Sense logs 25 to 150 floors every day.  

 

Does the Sense 2 accurately count floors?

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8 REPLIES 8

‎09-08-2022 19:03

‎09-08-2022 19:03

Hello @Mo1963 ,

the Sense 2 is only in pre-order and nobody has received it yet.

We can hope it was fixed but the question is "Why this problem was not fixed on the original Sense? Why doesn't Fitbit care to support its users?

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
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‎09-08-2022 20:04 - last edited on ‎08-30-2024 07:02 by Fitbit Moderator

In response to Dopovo

‎09-08-2022 20:04 - last edited on ‎08-30-2024 07:02 by Fitbit Moderator

@Dopovo  - that's a very good question, seeing as a firmware update broke the floor count.

So probably the real question is will the Sense 2 get improvd support to fix any issues.

Or will successive firmware updates create new issues, like on the existing watches, causing things to stop working properly or the watch to fail altogether that some users have posted.

Author | ch, passion for improvement.

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‎09-09-2022 06:17

In response to Guy_

‎09-09-2022 06:17

Thanks.  Just after posting, I realized that the Sense 2 was not yet available.  

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0 Votes

‎09-09-2022 11:57

‎09-09-2022 11:57

  • Could it possibly be sensing a change in elevation? Mine I fairly accurate with actual stairs and from what I read it's supposed to calculate stairs climbed on the number of steps you went up. But I'm wondering if a change in elevation is affecting yours. I'll be checking mine carefully now.
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0 Votes

‎09-09-2022 21:30

In response to RobPe

‎09-09-2022 21:30

Hi @RobPe  - a Sense measures elevation changes, when going up and shows this as floors. But for many random floors are added too.

We don't know yet how it is working on a sense 2.

Author | ch, passion for improvement.

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‎09-10-2022 05:15

In response to Guy_

‎09-10-2022 05:15

Ok thanks, that was my guess😂

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‎09-29-2022 16:45

‎09-29-2022 16:45

Hi my sense 2 currently says 17 floors, I’ve done zero. Is there a way to fix the sensitivity? It’s completely wrong

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‎09-29-2022 20:39

‎09-29-2022 20:39

It seems to be correct so far. I was also getting hundreds of floors daily with Sense 1 although I never climbed any stairs. For the last three days since I started using Sense 2 they went to zero except on one occasion when I actually did climb stairs. So fingers crossed that it stays like that!

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