Fitbit Sense 2 GPS doesn't work

[Ricardo4488]

I bought a Sense 2 in July to replace my Sense that quit functioning.  The GPS on the Sense 2 has not worked since the day I got it.  In August and September we worked with Fitbit Help and no solution was found (hours on the phone).  Finally Fitbit sent me a FedEx label to ship it back.  Their policy is to not send a new one until they receive the old one.  It took two weeks to receive a watch in a cardboard box with no instructions. We put the watch in the charger and a QR code showed up.  We scanned the QR code and was sent to a website 'that was not working, try later'.  I called Fitbit Help and they said the replacement was defective and they would send another label to send it back.  Now I am suppose to go and buy another shipping envelope and drop it off at a Fed Ex store.  I asked for a refund but they said that is not allowed after 45 days.  I explained that the watch has never worked and would want a new watch or a refund.  Not their policy.  I have been with Fitbit for more than 15 years.  All I want is a functioning watch.  I believe the issue is Google and Fitbit combination - I have an iPhone and not compatible now that thence are trying to use Google Maps?  I may switch to Apple Watch.  Advice?

[Guy_]

Hi @Ricardo4488 - if you still have the replacement watch, did you remove any Fitbit watch from your phone's Bluetooth and in the Fitbit App click profile photo and "+ Set up a Device" and replace?

An Apple watch may work well but if you don't want to charge it everyday consider a Garmin or other brands.