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Fitbit Sense 2 band keeps falling off

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‎08-08-2024 16:07

‎08-08-2024 16:07

Fitbit Sense 2 bands keep disconnecting. This includes the original, and fitibit-approved bands. It started happening about 2 weeks ago, and not band fixes it.

It's perfectly clean.

The band is solidly attached, until suddenly it is not...with no obvious cause.  I mean, I can pull on it fairly hard and it is attached well.   Then randomly it falls off...once into the garbage.  

It's not hitting anything on my wrist.  

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‎08-16-2024 09:13

‎08-16-2024 09:13

Hi there, @neydog.

Thanks for sharing all this information and the steps that you've done prior to posting. I'm sorry that you're going through this situation. I went ahead and contacted our Support team on your behalf, and I was told that you already got in touch with them. I'm glad your case is in good hands and I'd recommend keeping the communication with them in order to receive further assistance.

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