Fitbit Sense 2 is not charging

[Kateswatch44]

My Fitbit wont charge.

This is my 2nd one that this happened to.

What the heck Fitbit

Moderator Edit: Clarified Subject 

[EstuardoFitbit]

Hi there @Kateswatch44, a warm welcome to the community. 

Thanks for sharing your concerns about your Sense 2 that won't charge. 

Considering all the possibilities, I'll suggest that you take the following steps to exhaust all the troubleshooting recommended for a device that is not charging. 

1. Clean the gold contacts on your Fitbit and charging cable.
2. Check the alignment and try reconnecting your Fitbit to the charging cable.
3. Try a different USB port or a UL-certified wall charger.
4. Confirm that you removed the plastic protective cover from the back of the device.

[Kateswatch44]

I contacted fitbit and they sent me a new charger but now the time is incorrect. 

How do I fix it?

[EstuardoFitbit]

Hi there @Kateswatch44, welcome back to the Fitbit Community.

Thanks for letting us know that you got the issue resolved, let me help with this new thing. 

If you haven't done so yet, please try the steps in this article: How do I change the time on my Fitbit device?