Fitbit Sense 2 shows wrong time several times at night - no time zone issue

[Mandy01011980]

Hi, I switch my sense to night mode when I go to bed (shows this little half moon on the display). Now it has happened several times over the past weeks that my watch shows the wrong time when I wake up at night. I am an unrestful sleeper, waking up 2-3 times a night and when I check the time, sometimes it shows the time that I went to bed, sometimes it shows the time that I last checked. When I noticed that because I check whith my alarm clock, I tried turning the display on and off (via pressing the left "button") or swiped left and right and that helps only sometimes. What do I do wrong?

[Mandy01011980]

Oh, and that is no time zone issue. I have not travelled across time zones in the last years.

[SebWotan]

@Mandy01011980 

This is a known problem of the Sense 2, sometimes the display does not update. The time is correct, it just does not update it. I have the same problem on the clock face I had chosen but with the heart rate, it shows the last heart displayed, not the current one. I swipe left and right and it updates. 

[Guy_ · Accepted solution]

Hi @Mandy01011980  - this can be a clock face issue, try changing to another clock face. 

As @SebWotan  says restarting the clock face may resolve it. The best way to do that is to pull down the watch face, tap Settings then press the back button. It only restarts the clock face, not the whole watch which it might be helpful to do also once in a while.

[Mandy01011980]

Thank you, wow, that was a fast and helpful answer! I will try that right away 🙂