Fitbit locked my Sense 2 - Waiting for response - Customer support not helpful

[ajennings107]

Wow,

Worst customer support i have experienced in a long time  --- Swapped my Sense 2 with a pixel 2 and went gave my Sense 2 to my son to preplace his Versa. Watch is locked and need to call customer support.

They somehow have my Sense2 as being warrantied out, only warrantied device i have had was my old HR about 6 years ago. They said my ticket would be escalated and should get an email in an hour. 

Cant speak to a supervisor - No one has called me back - No email and its been 21 hours so I called back and they said the person working on it is unavailable. To call back in an hour. All the supervisors are currently in a meeting like they were last night.

Worst experience 0 stars for their Support system

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the community, @ajennings107.

Thanks for letting me know about this situation in regards to the help received by support with the setup of your Sense 2.

I was able to confirm you contacted support and they were able to provide you with a solution, you need to wait for they to contact you since the case was escalated as you mentioned.

[ajennings107]

Still waiting its now been 48 hours!

[ajennings107]

Please don't edit my post this had nothing to do with a setup issue - Fitbit has locked my device and won't explain to me why

[ajennings107]

Still waiting after calling again - 5 days without a word from support