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How do I change cards details on Sense 2 Wallet app?

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‎04-28-2023 12:26 - last edited on ‎05-29-2023 17:01 by Fitbit Moderator

‎04-28-2023 12:26 - last edited on ‎05-29-2023 17:01 by Fitbit Moderator

Have received new credit and debit cards wish to change wallet details can't gain access to wallet

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-28-2023 18:00

‎04-28-2023 18:00

While I appreciate the limited details, you forgot to mention which OS you have which makes a difference in the directions we give you.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎05-02-2023 02:59 - last edited on ‎05-29-2023 17:17 by Fitbit Moderator

In response to DramaQueenDiva

‎05-02-2023 02:59 - last edited on ‎05-29-2023 17:17 by Fitbit Moderator

ONE UI and Android 13 still cannot update wallet with new card details help

Moderator Edit: Personal info removed

Best Answer

‎05-29-2023 17:16

In response to DublinPat

‎05-29-2023 17:16

Welcome to the forums, @DublinPat. @DramaQueenDiva Thanks for your help.

@DublinPat Thanks for bringing this to our attention and may I know what happens after going to your wallet details? Do you see an error message and if so, what does it say?

In the meantime, let me recommend the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log in to your account.
  4. Tap your profile picture > Sense 2 > Wallet icon (Fitbit Pay or Google Pay)
  5. Then try removing your card, and adding the new one by following the steps described here. Please note the steps for Google Pay differ from the ones for Fitbit Pay.
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