Food log not working

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[demondoyle]

I don't have pending updates for the Fitbit app. I've uninstalled and reinstalled the app and restarted my phone multiple times. The issue persists.

[Hello2323]

I have the same issue in that I can't create custom foods any more.

Please can you fix this as I use it quite a lot for calorie tracking?

Thanks

[demondoyle]

My app is updated to the latest, I've uninstalled/reinstalled and powered on/off multiple times but am still unable to enter custom foods

[Jd123454321]

Mines the same, been like it for over a week.

[MaCrisGBFitbit]

Hi @Jd123454321! It's great to have you here!

Thank you for letting us know that your Sense 2 is not customizing your food logs, we are aware of this inconvenience and are working to find a solution as soon as possible. 

[Papercut3_]

My food log works now. I hope you are able to get yours to work.

[nerdpower13]

Two weeks later and it's still not fixed for me. I have installed every update that's been put out so far. 

Google Pixel 9 Pro XL

Fitbit Version 4.56

[MaCrisGBFitbit]

Hi @nerdpower13!  Welcome back to the Community!

Thank you for letting us know the details about this inconvenience.

According to several users and our team, this issue should already be resolved. If you are still experiencing it, please try turning your phone off and on again. 

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. 

The issue with the serving drop down will be discussed in another thread to avoid further confusion. 
If you are having that issue, I suggest you follow this other thread. 

unable to add custom foods - no serving drop down menu.

[Rtkat3]

Thanks for letting us know.