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GPS isn't working on my Sense 2

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‎06-23-2023 10:05 - last edited on ‎06-24-2023 11:51 by Fitbit Moderator

‎06-23-2023 10:05 - last edited on ‎06-24-2023 11:51 by Fitbit Moderator

For the Fitbit Sense 2 the GPS is not working, anymore. The battery is full and the watch is rebooted, unfortunately no positive response. In addition, the screen is super unresponsive, which means that after running I can not get the running session stopped. Oh well, the GPS does not work anyway, so the pace can not calculated anyway. Anyone else with the same issues? 

Moderator Edit: Clarified subject

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‎06-24-2023 15:10

‎06-24-2023 15:10

Hi @OAC21. It's good to see you around the community.

Thanks for commenting on the issues with your Sense 2.

If the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

  • That you are  in open sky and moderate trees
  • Adjust how you wear the tracker when you want to use GPS 
  • Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar. 

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