06-23-2025
13:26
- last edited
yesterday
by
AndreaFitbit
06-23-2025
13:26
- last edited
yesterday
by
AndreaFitbit
My spouse and I both have Sense 2's and we can no longer edit goals. When we go through the You tab we have a message that reads "Something went wrong no longer able to load your goals." We would like to be able to edit the goals. We also lost the hourly activity display on the app. We are using the FitBits on an iPhone 15 Pro and update our apps daily.
Moderator Edit: Clarified subject.
Answered! Go to the Best Answer.
06-24-2025 10:34
06-24-2025 10:34
@TheGreens , A warm welcome to the Community! Thank you for your message and efforts.
As a 1 time exception, please log out from the Fitbit app.
Uninstall the Fitbit app. (No worries, all synced data will remain saved into your account).
Turn your phone off and on again.
Reinstall the FItbit App and log in.
Try now to change the Goals.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
06-24-2025 10:34
06-24-2025 10:34
@TheGreens , A warm welcome to the Community! Thank you for your message and efforts.
As a 1 time exception, please log out from the Fitbit app.
Uninstall the Fitbit app. (No worries, all synced data will remain saved into your account).
Turn your phone off and on again.
Reinstall the FItbit App and log in.
Try now to change the Goals.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
06-24-2025 12:42
06-24-2025 12:42
Thank you so much! It worked and we can now change/update our goals and the hourly activity came back!
06-25-2025 03:16
06-25-2025 03:16
This solution didn’t work for me please can you advise, thanks
06-25-2025 09:34
06-25-2025 09:34
@TheGreens , Thank you for your reply and good news. I'm glad to read that the info was helpful.
@Watsdon , Thank you for your efforts and message.
What phone are you using? What's the operating system it uses? (eg. iPhone 14 IOS 18.3, Pixle Phone 7 Android 15, etc)
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.