Update button won’t press

[ErikRub]

There is a firmware update I need to install and I go through the whole process but when it gets to the end, the update button won’t press. I’ve restarted my Fitbit and phone multiple times. 

 

[arlenecl]

I am having the same problem. 
I’ve tried it with my iPhone and even tried with iPad. The button doesn’t work on either. 
And yes, I disconnected and removed from bluetooth before switching. 

[DavidFitbit]

Hi @arlenecl and welcome @ErikRub to the Fitbit community. I hope you are doing well.

Allow me to help you with the Firmware update of your Sense 2 that is not launching.

Since you are talking about a button on the Fitbit app, the issue may be related to the app itself. So, the basic troubleshooting i'm proposing to resolve this issue goes as follows :

• First force quit the app. See Quit and reopen an app on iPhone &  Find, open & close apps on Android for instructions
• Make sure you are running the latest version of the app, See How do I use the Fitbit app? > How do I update the Fitbit app? for instructions.

If the issue persiste, uninstall and the reinstall the app back to your mobile. This procedure has shown to be a great solution for general issues related to the app. I appreciate your time in this process.