Update button won’t press

[ErikRub]

There is a firmware update I need to install and I go through the whole process but when it gets to the end, the update button won’t press. I’ve restarted my Fitbit and phone multiple times. 

 

[JoeTheDad]

Watch won’t even turn on because needs the update. Sometimes can get the smiley face but then goes dark again

[Snowlvr]

Thanks, I’ll give it a try!

[JoeTheDad]

Also tried from a completely different phone that didn’t yet have app. I downloaded app, synced Fitbit to the different phone and had same issue where clicking button does nothing.

[Ekatoline]

UPDATE: I did a factory reset as someone suggested and then I was able to complete the update and reconnect my Versa 4 to my app.
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Same problem with my Versa 4. App says I need to update...I agree to info and Update button on app turns green...tap button, nothing at all happens. Zero. Have tried all the troubleshooting suggestions with no improvement. Sounds like it's a Fitbit/app problem since we are all saying the same thing with multiple Fitbit devices. I guess we will wait for a fix/update for the app.

[KStormyyy333]

I’m having the same issue but with a Versa 4. I’ve tried all the steps I’ve seen. Delete and redownload the app, hard factory reset, restart phone, disconnect and re-pair Bluetooth connection, and it still won’t let me update. My watch face is also stuck like this

 

[KStormyyy333]

My versa 4 is stuck like this, is also dying insanely fast, and won’t let me update

 

[Snowlvr]

I just did a factory reset with my sense 2 which appears to have solved he problem. The Sense 2 is updated but the app is still in update mode. 

I closed the app and restarted it. Now it looks like it's synched and updated but I lost some customizations. Ugh.

[Natalia25]

I’ve done this multiple times and doesn’t seem to fix the issue. 

[Snowlvr]

Hi Natalia,

I know, it is very frustrating. 

I first removed the Sense 2 from the Fitbit app and even forgot the Bluetooth connection on my phone.  Then did the factory reset. 

have you tried that?

[Lisatosh]

Since replying to this post, my Fitbit won’t even turn on anymore. I’ve tried all sorts and it’s just not working.
I contacted Fitbit and my 2 year warranty had literally just ran out 2 weeks prior.
They’ve offered me a small discount for a new device… but after having this device for only a short while and this happening, it’s really put me off wanting to buy another.
Sent from my iPhone

[JoeTheDad]

That’s what’s going on with my child’s. It’s currently unusable until they fix the app.

[abiV80]

I just spent over 2 hours on a chat with them trying to sort this out.  In the end it was unresolved and they have sent me a 35% off code to buy a replacement.  my Charge 6 was less than 2 yrs old and should really still be working - I am very disappointed!

[Shadow1994]

I’m having this issue with my Sense 2! I put it on the charger and it dies as soon as I take it off and now it won’t update which I’m sure will help any software bugs. It’s so frustrating 

[Snowlvr]

Mine updated after the “return to factory…” but now I can’t select which apps will send me notifications to Sense 2. Am I missing something?