Google Wallet Balance - Sense 2 reset itself

[Wynaut]

During the night my Sense 2 (that I've had for over a year) did a factory reset and the display tells me to add it as a new device through the Fitbit app. When I select Add Device - Sense 2 in the app it warns me that the new device will replace the existing one (but really they're the same device).

The problem is that I still have money in my Google Wallet (on a Suica card), so if I agree to the device replacement what will happen to that money? Will it be automatically added back once the new device registration has finished? Or do I need to do something like apply for a refund before agreeing to the device replacement?

[LZeeW]

Hi @Wynaut   To the best of my knowledge, your Suica card is a virtual card, just like any card you use in your phone’s wallet.  Money is on the card, not stored on your Fitbit.  You will need to add your card back after a factory reset.