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Google transfer fail

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‎07-17-2024 13:44

‎07-17-2024 13:44

You moved my profile against my will and due to my ignorance to the Google platform. You did not take my history with it my dashboard my settings none of it it's like I'm starting from a clean slate with over 8 years of History. Not even my profile pic was moved. The vital info I share with my doctor is not available to me! If you're going to do this take my stuff with it I need my stats new and old.

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‎07-22-2024 10:34 - edited ‎07-22-2024 10:46

‎07-22-2024 10:34 - edited ‎07-22-2024 10:46

Sounds like you created a new account, rather than moving your old account over. 

In the Fitbit app, are you still able to log in with your email? Try it! 

It looks like, in the community, you are logged into an account created August 2019

Link to your profile you should see your total steps counted 

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