How to change the "always on" clock from 24-hour to 12-hour format

[Sense2User]

My watch is set for the 12-hour format (which works as expected) but even though the watch displays the time in the 12-hour format the "always on" clock displays the same time in the 24-hour format. I can't figure out how to change the "always on" clock display to the 12-hour format. Can anyone help? Thanks!

[Rich_Laue · Accepted solution]

Hi @Sense2User this setting, a few phone app versions ago, was moved off of the web and into the phone. 

The setting is associated with your fitbit account, not the watch. 

• Open the fitbit app on the phone. 
• Go to account
• Tap on App Settings
• Tap on Clock Display Time. 

[LW88]

I have this setting and it's still showing 24 hour format for me. 

[thedavidbeach]

same issue.. came here for a solution. Sense 2. I can change time settings. It makes sense. No issues there. BUT... "always on" will not change. It is military/ 24hr time.  Kinda driving me nuts...

[Vickid425]

Same issue here... I've called customer support and they can't figure it out either! Does anyone know how o change the always on display to 12 hour lock?

[Guy_]

Hi @Vickid425 - you can't have the watch default Always On clock face in 12hr in the current firmware version.

You can choose another clock face with its own Always On face though.