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Upgrade issue on Sense 2

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‎02-04-2023 12:27

‎02-04-2023 12:27

I tried to do an upgrade on my Sense 2 and it stock on this Fitbit logo. Nothing happens …… what can I do ????

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‎02-04-2023 21:04

‎02-04-2023 21:04

Hi @Liliboubou  - first try a restart, press and hold the button for 12 seconds till it vibrates and the logo appears and it starts after a minute.

 

If that doesn't happen try removing the Bluetooth entry from the phone and in the Fitbit App click profile photo, "+ Set up a Device" and replace.

 

If still no success the firmware update may have failed, can you chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They may take you through a factory reset.

Author | ch, passion for improvement.

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