How to complain

[SusanSense2]

Does anyone know how to complain about Fitbit customer services. Have tried phone calls and live chats and keep being told to check my emails and they will get back to me. Returned a brand new Sense 2 as it would not sync and asked for a replacement.  After a few phone calls to chase them up I received a refurbished watch, no strap and no charging cable. Utterly useless to me, have since managed to get a strap and charging cable but wish to complain that it took a month and a lot of frustration on my part.

[Guy_]

Hi @SusanSense2 - you can only express your dissatisfaction in an email. You can also share with other users in the forums as you have done here.

Did you know Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

However if you sent the attachments back already it needs to be made clear.

[N8teGee]

Depending on your country, perhaps there is an official body to file a complaint to. In the UK we have official bodies like the Ombudsman. 

I would first try to resolve the complaint with Fitbit themselves before pursuing other channels. 

[PET333]

I'm going through it now for a fitbit battery issue, fitbit still under warranty..absolutely horrible customer service.. and nowhere to complaint /escalate it seems..  Will surely never recommend this brand to anyone. I believe they think we re just stupid

[PET333]

What email is this please so I may use it to provide feedback that hopefully they ll listen to?

[GillGib]

I am also trying to find out how to complain. I was given a discount code to purchase a new tracker on 26th September. I have 30days to use it. It said I couldn't use it on the Ace 3 or the Google pixel watch. I went online last week and tried to order the charge 6 but the code showed as invalid. I went on chat and was told by the agent ( Jaymee Justin) that it was because the Charge 6 wasn't in stock and was being released on the 12th October and I could use the code then. Tried today and still said it wasn't a valid code. Went on Chat and got told I couldn't use it against a charge 6. 

I wanted to make a complaint as if I had been told this last week I could have bought a different tracker and had it by now. I have been given contradicting advice. I have wasted alot of time. Not happy. The Chat guy today says he will inform the complaints department but it won't be made a complaint just information and I won't be comtacted.

I do want to make a complaint. How do I do this?

[GillGib]

I also don't know how to make a post. Can someone tell me how?