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How to get support?

‎01-18-2026 11:29 - last edited on ‎01-18-2026 15:50 by Fitbit Moderator

‎01-18-2026 11:29 - last edited on ‎01-18-2026 15:50 by Fitbit Moderator

Spent time on the phone trying to get help?? Ever since I went to Google as recommended by Fitbit it has been a joke!!! Been a Fitbit user since 2015. I am done with Fitbit said I would get a e mail nothing???

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‎01-18-2026 15:48

‎01-18-2026 15:48

Hello there @1calhoun! Welcome to the Fitbit Community.

I'm truly sorry to hear you have been having these issues dealing with our support team. In this case, I'd like to share this direct link to our official contact lines.

You can also share the specific issues you're facing right now to see if we can help you here. 

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Wednesday

Wednesday

Oh my God, I feel your pain. My Fitbit is not picking up any of my steps or any of my activity. I went to a Orangetheory class this morning for an hour and a weightlifting class for an hour and I have zero active minutes when I just synced my phone.. ZERO! I just bought an aura ring so hopefully that will work. I’m so disappointed

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