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Lost my Sp02 clock face and Sp02 app from my Sense 2

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‎04-21-2025 13:21 - last edited on ‎04-21-2025 13:41 by Fitbit Moderator

‎04-21-2025 13:21 - last edited on ‎04-21-2025 13:41 by Fitbit Moderator

The Sense 2 did an update and after that update my clock face changed to a non-sp02 clock face and the sp02 app disappeared from the app list. I'm in the United States so I know the sp02 app is available in this country. 

 

Moderator edit - subject clarification 

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‎04-21-2025 13:38

‎04-21-2025 13:38

Hi  @walkerwj55 ! Warm welcome to the forums.
Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. Furthermore, I'll update this thread as soon as I have more information.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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‎04-23-2025 09:46

In response to MarioSFitbit

‎04-23-2025 09:46

Mu Sense 2 has also started telling me that I need the app for SPO2 however I have the app. It started after the last update, but if uninstall and reinstall the SPO2 app it works for a day or two and then stops again

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