help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost my Sp02 clock face and Sp02 app from my Sense 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2025 13:21 - last edited on ‎04-21-2025 13:41 by Fitbit Moderator

‎04-21-2025 13:21 - last edited on ‎04-21-2025 13:41 by Fitbit Moderator

The Sense 2 did an update and after that update my clock face changed to a non-sp02 clock face and the sp02 app disappeared from the app list. I'm in the United States so I know the sp02 app is available in this country. 

 

Moderator edit - subject clarification 

Best Answer
0 Votes
2 REPLIES 2

‎04-21-2025 13:38

‎04-21-2025 13:38

Hi  @walkerwj55 ! Warm welcome to the forums.
Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. Furthermore, I'll update this thread as soon as I have more information.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎04-23-2025 09:46

In response to MarioSFitbit

‎04-23-2025 09:46

Mu Sense 2 has also started telling me that I need the app for SPO2 however I have the app. It started after the last update, but if uninstall and reinstall the SPO2 app it works for a day or two and then stops again

Best Answer
0 Votes